Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2020 Results

SAN FRANCISCO, Feb. 25, 2020 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its fourth quarter and fiscal year ended January 31, 2020.

"Our Q4 and FY20 results were phenomenal. We are delighted to raise our revenue guidance for FY21 by $200 million to $21.1 billion at the high end of the range, while expanding our operating margin," said Marc Benioff, Salesforce Chairman and CEO. "Nothing is more important to us than the trust and customer success we have with each one of our customers. Salesforce's Customer 360 platform uniquely brings companies and customers together."

Salesforce delivered the following results for its fiscal fourth quarter and full fiscal year:

Revenue:
Total fourth quarter revenue was $4.85 billion, an increase of 35% year-over-year, and 34% in constant currency. Subscription and support revenues for the quarter were $4.56 billion, an increase of 35% year-over-year. Professional services and other revenues for the quarter were $288 million, an increase of 26% year-over-year.

Total Fiscal 2020 revenue was $17.1 billion, up 29% year-over-year, and 29% in constant currency. Subscription and support revenues for the year were $16.0 billion, an increase of 29% year-over-year. Professional services and other revenues for the year were $1.1 billion, an increase of 21% year-over-year.

Earnings per Share:
Fourth quarter GAAP loss per share was $(0.28), and non-GAAP diluted earnings per share was $0.66. Mark-to-market accounting of the company's strategic investments, required by ASU 2016-01, benefited GAAP loss per share by $0.03 based on a U.S. tax rate of 25% and non-GAAP diluted earnings per share by $0.03 based on a non-GAAP tax rate of 22.5%.

Fiscal 2020 GAAP earnings per share was $0.15, and non-GAAP diluted earnings per share was $2.99. Mark-to-market accounting of the company's strategic investments, required by ASU 2016-01, benefited GAAP earnings per share by $0.38 based on a U.S. tax rate of 25% and non-GAAP diluted earnings per share by $0.39 based on a non-GAAP tax rate of 22.5%.

Cash:
Cash generated from operations for the fourth quarter was $1.63 billion, an increase of 23% year-over-year. Total cash, cash equivalents and marketable securities ended the fourth quarter at $7.95 billion. Cash generated from operations for Fiscal 2020 was $4.33 billion, an increase of 27% year-over-year.

Remaining Performance Obligation:
Remaining performance obligation ended the fourth quarter at approximately $30.8 billion, an increase of 20% year-over-year. Current remaining performance obligation ended the fourth quarter at approximately $15.0 billion, an increase of 26% year-over-year, 27% in constant currency.

As of February 25, 2020, the company is initiating its GAAP earnings per share guidance, non-GAAP earnings per share guidance, and operating cash flow guidance for the full fiscal year 2021. The company is initiating its GAAP earnings per share guidance, non-GAAP earnings per share guidance, and current remaining performance obligation guidance for its first quarter of fiscal year 2021. The company is raising its revenue guidance previously provided on December 3, 2019 for its first quarter and full fiscal year 2021.

On February 25, 2020, the Company entered into an agreement to acquire Vlocity, Inc. ("Vlocity"), a leading provider of industry-specific cloud and mobile software built natively on the Salesforce platform. Under the terms of the agreement, the Company will acquire Vlocity for approximately $1.33 billion, net of the value of shares currently owned by the Company, subject to customary purchase price adjustments. The purchase price will be paid in cash and the assumption of outstanding unvested equity awards held by Vlocity employees. The acquisition is expected to close during the second quarter fiscal 2021, subject to customary closing conditions, including the expiration of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act. The anticipated financial impact of the Vlocity acquisition is reflected in the Company's revenue, non-GAAP earnings per share, and operating cash flow guidance for the full fiscal year 2021, provided herein. More information is available on the Salesforce Newsroom: www.salesforce.com/company/news-press/stories/2020/2/salesforce-news

Our guidance assumes no change to the value of the company's strategic investment portfolio resulting from ASU 2016-01 as it is not possible to forecast future gains and losses. In addition, the guidance below is based on estimated GAAP tax rates that reflect the company's currently available information, and excludes forecasted discrete tax items such as excess tax benefits from stock-based compensation. The GAAP tax rates may fluctuate due to future acquisitions or other transactions.


                                                            
       
         
                Q1 FY21                   Full Year FY21
                                                              
         
             Guidance          
      
           Guidance



     Revenue                                                     
         $4.875 - $4.885 billion   
       $21.0 - $21.1 billion



     Y/Y Growth                                                                      30% - 31%                       ~23%



     GAAP earnings per share                                            
            $0.00 - $0.01      
            $0.12 - $0.14



     Non-GAAP earnings per share                                        
            $0.70 - $0.71      
            $3.16 - $3.18



     Operating Cash Flow Growth (Y/Y)                                                      N/A                        ~20%



     Current Remaining Performance Obligation Growth (Y/Y)                          ~23% - 24%                        N/A

The following is a per share reconciliation of GAAP diluted earnings per share to non-GAAP diluted earnings per share guidance for the next quarter and the full year:


                                                                           Fiscal 2021


                                                                                Q1                            FY21



     GAAP earnings per share range(1)(2)                              
     $0.00 - $0.01             
     $0.12 - $0.14



     Plus



     Amortization of purchased intangibles                                              $
       0.29                     $
        1.13



     Stock-based expense                                                                $
       0.57                     $
        2.36



     Less



     Income tax effects and adjustments(3)                                            $
       (0.16)                  $
        (0.45)



     Non-GAAP diluted earnings per share(2)                           
     $0.70 - $0.71             
     $3.16 - $3.18





     Shares used in computing basic net income per share (millions)               896                          907



     Shares used in computing diluted net income per share (millions)             925                          935



                                           (1) 
                The Company's GAAP
                                            tax rate is expected to be
                                            approximately 72% for the three
                                            months ended April 30, 2020, and
                                            for the year ended January 31,
                                            2021. The GAAP tax rates may
                                            fluctuate due to discrete tax
                                            items and related effects in
                                            conjunction with certain
                                            provisions in the Tax Cuts and
                                            Jobs Act, future acquisitions or
                                            other transactions.


                                           (2) 
                The Company's
                                            projected GAAP and Non-GAAP basic
                                            and diluted earnings per share
                                            assumes no change to the value of
                                            our strategic investment portfolio
                                            resulting from ASU 2016-01 as it
                                            is not possible to forecast future
                                            gains and losses. While
                                            historically the company's
                                            strategic investment portfolio has
                                            had a positive impact on the
                                            company's financial results, that
                                            may not be true for future
                                            periods, particularly in periods
                                            of significant market fluctuations
                                            that affect the publicly traded
                                            companies within the company's
                                            strategic investment portfolio.
                                            The impact of future gains or
                                            losses from the company's
                                            strategic investment portfolio
                                            could be material.


                                           (3) 
                The Company's Non-
                                            GAAP tax provision uses a long-
                                            term projected tax rate of 22%,
                                            which reflects currently available
                                            information and could be subject
                                            to change.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Quarterly Conference Call
Salesforce will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor. A live dial-in is available domestically at 866-901-SFDC or 866-901-7332 and internationally at 706-902-1764, passcode 1984056. A replay will be available at (800) 585-8367 or (855) 859-2056 until midnight (ET) Mar. 26, 2020.

About Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies--cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain--to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the company's financial and operating results, which may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, diluted earnings per share, operating cash flow growth, operating margin improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, environmental, social and governance goals and expected capital allocation, including mergers and acquisitions, capital expenditures and other investments. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements it makes.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions; the impact of geopolitical events; the impact of foreign currency exchange rate and interest rate fluctuations on our results; our business strategy and our plan to build our business, including our strategy to be the leading provider of enterprise cloud computing applications and platforms; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; the competitive nature of the market in which we participate; our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our service performance and security, including the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate potential security breaches; the expenses associated with our data centers and third-party infrastructure providers; additional data center capacity; real estate and office facilities space; our operating results and cash flows; new services and product features, including any efforts to expand our services beyond the CRM market; our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; our ability to realize the benefits from strategic partnerships, joint ventures and investments; the impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to execute our business plans; our ability to successfully integrate acquired businesses and technologies; our ability to continue to grow unearned revenue and remaining performance obligation; our ability to protect our intellectual property rights; our ability to develop our brands; our reliance on third-party hardware, software and platform providers; our dependency on the development and maintenance of the infrastructure of the Internet; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; factors related to our outstanding debt, revolving credit facility and loan associated with 50 Fremont; compliance with our debt covenants and lease obligations; current and potential litigation involving us; and the impact of climate change, natural disasters and actual or threatened public health emergencies.

Further information on these and other factors that could affect the company's financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company's website at www.salesforce.com/investor.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

© 2020 salesforce.com, inc. All rights reserved. Salesforce and other marks are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (in millions, except per share data)



     
                (Unaudited)




                                                                                                                                                                Three Months Ended January 31,                    Fiscal Year Ended January 31,


                                                                                                                                              2020                              2019             2020                   2019



     Revenues:



     Subscription and support                                                                                                                        $
              4,563                               $
        3,375                               $
        16,043  $
        12,413



     Professional services and other                                                                                                          288                                           228                      1,055                               869



     Total revenues                                                                                                                         4,851                                         3,603                     17,098                            13,282



     Cost of revenues (1)(2):



     Subscription and support                                                                                                                 923                                           717                      3,198                             2,604



     Professional services and other                                                                                                          297                                           229                      1,037                               847



     Total cost of revenues                                                                                                                 1,220                                           946                      4,235                             3,451



     Gross profit                                                                                                                           3,631                                         2,657                     12,863                             9,831



     Operating expenses (1)(2):



     Research and development                                                                                                                 831                                           518                      2,766                             1,886



     Marketing and sales                                                                                                                    2,346                                         1,643                      7,930                             6,064



     General and administrative                                                                                                               490                                           359                      1,704                             1,346



     Loss on settlement of Salesforce.org reseller agreement (3)                                                                                0                                             0                        166                                 0



     Total operating expenses                                                                                                               3,667                                         2,520                     12,566                             9,296



     Income (loss) from operations                                                                                                           (36)                                          137                        297                               535



     Gains on strategic investments, net                                                                                                       31                                           125                        427                               542



     Other income (expense)                                                                                                                     1                                          (23)                      (18)                             (94)



     Income (loss) before benefit from (provision for) income taxes                                                                           (4)                                          239                        706                               983



     Benefit from (provision for) income taxes                                                                                              (244)                                          123                      (580)                              127



     Net income (loss)                                                                                                                               $
              (248)                                $
        362                                  $
        126   $
        1,110



     Basic net income (loss) per share                                                                                                              $
              (0.28)                               $
        0.47                                 $
        0.15    $
        1.48



     Diluted net income (loss) per share                                                                                                            $
              (0.28)                               $
        0.46                                 $
        0.15    $
        1.43



     Shares used in computing basic net income (loss) per share                                                                               889                                           766                        829                               751



     Shares used in computing diluted net income (loss) per share                                                                             889                                           786                        850                               775





     (1)  Amounts include amortization of intangible assets acquired through business combinations, as follows:




                                                                                                                                                                Three Months Ended January 31,                    Fiscal Year Ended January 31,


                                                                                                                                              2020                              2019             2020                   2019



     Cost of revenues                                                                                                                                  $
              160                                  $
        62                                  $
        440     $
        215



     Marketing and sales                                                                                                                      110                                            68                        352                               232





     (2)  Amounts include stock-based expense, as follows:




                                                                                                                                                                Three Months Ended January 31,                    Fiscal Year Ended January 31,


                                                                                                                                              2020                              2019             2020                   2019



     Cost of revenues                                                                                                                                   $
              61                                  $
        42                                  $
        204     $
        161



     Research and development                                                                                                                 162                                            79                        510                               307



     Marketing and sales                                                                                                                      227                                           169                        852                               643



     General and administrative                                                                                                                61                                            39                        219                               172





     (3)  Amount represents a one-time non-cash charge related to the settlement of the reseller agreement between Salesforce and Salesforce.org, a related party.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (As a percentage of total revenues)



     
                (Unaudited)




                                                                                                                                                   Three Months Ended January 31,            Fiscal Year Ended January 31,


                                                                                                                                     2020                    2019                 2020  2019



     Revenues:



     Subscription and support                                                                                                         94                                94              94                               93
                                                                                                                                        %                                %              %                               %



     Professional services and other                                                                                                   6                                 6               6                                7



     Total revenues                                                                                                                  100                               100             100                              100



     Cost of revenues (1)(2):



     Subscription and support                                                                                                         19                                20              19                               20



     Professional services and other                                                                                                   6                                 6               6                                6



     Total cost of revenues                                                                                                           25                                26              25                               26



     Gross profit                                                                                                                     75                                74              75                               74



     Operating expenses (1)(2):



     Research and development                                                                                                         17                                14              16                               14



     Marketing and sales                                                                                                              49                                46              46                               46



     General and administrative                                                                                                       10                                10              10                               10



     Loss on settlement of Salesforce.org reseller agreement                                                                           0                                 0               1                                0



     Total operating expenses                                                                                                         76                                70              73                               70



     Income (loss) from operations                                                                                                   (1)                                4               2                                4



     Gains on strategic investments, net                                                                                               1                                 4               2                                4



     Other income (expense)                                                                                                            0                               (1)              0                              (1)



     Income (loss) before benefit from (provision for) income taxes                                                                    0                                 7               4                                7



     Benefit from (provision for) income taxes                                                                                       (5)                                3             (3)                               1



     Net income (loss)                                                                                                               (5)                               10               1                                8
                                                                                                                                        %                                %              %                               %

                                                                                                                                                                                                                             ===




     (1)  Amounts include amortization of intangible assets acquired through business combinations as a percentage of total revenues, as follows:




                                                                                                                                                   Three Months Ended January 31,            Fiscal Year Ended January 31,


                                                                                                                                     2020                    2019                 2020  2019



     Cost of revenues                                                                                                                  4                                 2               3                                2
                                                                                                                                        %                                %              %                               %



     Marketing and sales                                                                                                               2                                 2               2                                2





     (2)  Stock-based expense as a percentage of total revenues, as follows:




                                                                                                                                                   Three Months Ended January 31,            Fiscal Year Ended January 31,


                                                                                                                                     2020                    2019                 2020  2019



     Cost of revenues                                                                                                                  1                                 1               1                                1
                                                                                                                                        %                                %              %                               %



     Research and development                                                                                                          4                                 2               3                                2



     Marketing and sales                                                                                                               4                                 5               5                                5



     General and administrative                                                                                                        1                                 1               1                                1



     
                salesforce.com, inc.



     
                Consolidated Balance Sheets



     
                (in millions)



     
                (Unaudited)




                                                                     January 31, 2020            January 31, 2019



     
                Assets



     Current assets:



     Cash and cash equivalents                                                        $
      4,145                          $
      2,669



     Marketable securities                                                     3,802                              1,673



     Accounts receivable, net                                                  6,174                              4,924



     Costs capitalized to obtain revenue contracts, net                          926                                788



     Prepaid expenses and other current assets                                   916                                629



     Total current assets                                                     15,963                             10,683



     Property and equipment, net                                               2,375                              2,051



     Operating lease right-of-use assets (1)                                   3,040                                  0



     Costs capitalized to obtain revenue contracts, noncurrent, net            1,348                              1,232



     Strategic investments                                                     1,963                              1,302



     Goodwill                                                                 25,134                             12,851



     Intangible assets acquired through business combinations, net             4,724                              1,923



     Capitalized software and other assets, net                                  579                                695



     Total assets                                                                    $
      55,126                         $
      30,737



     
                Liabilities and stockholders' equity



     Current liabilities:



     Accounts payable, accrued expenses and other liabilities                         $
      3,433                          $
      2,691



     Operating lease liabilities, current (1)                                    750                                  0



     Unearned revenue                                                         10,662                              8,564



     Total current liabilities                                                14,845                             11,255



     Noncurrent debt                                                           2,673                              3,173



     Noncurrent operating lease liabilities (1)                                2,445                                  0



     Other noncurrent liabilities                                              1,278                                704



     Total liabilities                                                        21,241                             15,132



     Stockholders' equity:



     Common stock                                                                  1                                  1



     Additional paid-in capital                                               32,116                             13,927



     Accumulated other comprehensive loss                                       (93)                              (58)



     Retained earnings                                                         1,861                              1,735



     Total stockholders' equity                                               33,885                             15,605



     Total liabilities and stockholders' equity                                      $
      55,126                         $
      30,737



               (1)  Reflects the modified
                retrospective adoption of
                Accounting Standards Update No.
                2016-02, "Leases (Topic 842)",
                which the Company adopted on
                February 1, 2019.



     
                salesforce.com, inc.



     
                Consolidated Statements of Cash Flows



     
                (in millions)



     
                (Unaudited)




                                                                                                          Three Months Ended January 31,                  Fiscal Year Ended January 31,


                                                                                                  2020                   2019             2020                 2019



     
                Operating activities:



     Net income (loss)                                                                                $
      (248)                                $
      362                                  $
          126   $
      1,110



     Adjustments to reconcile net income (loss) to net cash provided by operating activities:



     Depreciation and amortization                                                                633                                275                    2,135                                 982



     Amortization of costs capitalized to obtain revenue contracts, net                           229                                176                      876                                 737



     Expenses related to employee stock plans                                                     511                                329                    1,785                               1,283



     Loss on settlement of Salesforce.org reseller agreement                                        0                                  0                      166                                   0



     Gains on strategic investments, net                                                         (31)                             (125)                   (427)                              (542)



     Changes in assets and liabilities, net of business combinations:



     Accounts receivable, net                                                                 (3,599)                           (2,888)                 (1,000)                              (923)



     Costs capitalized to obtain revenue contracts, net                                         (587)                             (531)                 (1,130)                              (981)



     Prepaid expenses and other current assets and other assets                                   133                               (54)                   (119)                               (58)



     Accounts payable                                                                            (48)                               (5)                      15                                  74



     Accrued expenses and other liabilities                                                     1,017                                603                      967                                 213



     Operating lease liabilities                                                                (182)                                 0                    (728)                                  0



     Unearned revenue                                                                           3,804                              3,189                    1,665                               1,503



     Net cash provided by operating activities                                                  1,632                              1,331                    4,331                               3,398



     
                Investing activities:



     Business combinations, net of cash acquired                                                 (30)                                 0                    (369)                            (5,115)



     Purchases of strategic investments                                                         (201)                              (70)                   (768)                              (362)



     Sales of strategic investments                                                                31                                171                      434                                 260



     Purchases of marketable securities                                                       (1,913)                             (434)                 (3,857)                            (1,068)



     Sales of marketable securities                                                               556                                 74                    1,444                               1,426



     Maturities of marketable securities                                                          228                                 48                      779                                 146



     Capital expenditures                                                                       (136)                             (167)                   (643)                              (595)



     Net cash used in investing activities                                                    (1,465)                             (378)                 (2,980)                            (5,308)



     
                Financing activities:



     Proceeds from issuance of debt, net                                                            0                                  0                        0                               2,966



     Proceeds from employee stock plans                                                           290                                136                      840                                 704



     Principal payments on financing obligations (1)                                             (14)                              (21)                   (173)                              (131)



     Repayments of debt                                                                         (151)                             (501)                   (503)                            (1,529)



     Net cash provided by (used in) financing activities                                          125                              (386)                     164                               2,010



     
                Effect of exchange rate changes                                                (15)                               (3)                    (39)                                 26



     
                Net increase in cash and cash equivalents                                       277                                564                    1,476                                 126



     
                Cash and cash equivalents, beginning of period                                3,868                              2,105                    2,669                               2,543



     
                Cash and cash equivalents, end of period                                            $
      4,145                               $
      2,669                                $
          4,145   $
      2,669



               (1)  Previously referred to as
                principal payments on capital
                lease obligations.



     
                salesforce.com, inc.



     
                Additional Metrics



     
                (Unaudited)




                                                                      January 31,          October 31,         July 31,            April 30,    January 31,               October 31,
                                                                             2020                  2019              2019                  2019            2019                       2018



     
                Full Time Equivalent Headcount (1)                      49,703                       47,677                          40,571                     37,485                    35,995               34,391



     
                Financial data (in millions):



     Cash, cash equivalents and marketable securities (2)                        $
     7,947                                $
     6,529                              $
     6,042                            $
     6,379             $
     4,342 $
     3,450



     Strategic investments                                                 1,963                        1,760                           1,614                      1,548                     1,302                1,251



     Operating lease liabilities (3)                                       3,195                        3,270                           3,047                      3,058                  
         NA          
     NA



     Principal due on the Company's outstanding debt obligations (4)       2,694                        2,845                           2,996                      3,197                     3,198                3,699



     Net cash provided by operating activities                             1,632                          298                             436                      1,965                     1,331                  143



     Capital expenditures                                                    136                          170                             178                        159                       167                  136


              (1)              Full time equivalent headcount
                                  includes 5,231 from third quarter
                                  fiscal 2020 acquisitions.



              (2)              The Company paid approximately $1.1
                                  billion of cash consideration for
                                  business combinations during
                                  fiscal 2020, offset by
                                  approximately $644 million of cash
                                  and cash equivalents acquired in
                                  connection with the August 2019
                                  acquisition of Tableau as well as
                                  approximately $110 million of cash
                                  and cash equivalents from other
                                  acquisitions in fiscal 2020.



              (3)              Effective February 1, 2019, the
                                  Company adopted Topic 842 using
                                  the modified retrospective method.
                                  Accordingly, the results for prior
                                  periods were not adjusted to
                                  conform to the current period
                                  measurement or recognition of
                                  results.



              (4)              The Company repaid $200 million,
                                  $150 million and $150 million of
                                  the 2021 Term Loan in June 2019,
                                  October 2019 and November 2019,
                                  respectively.

Supplemental Revenue Analysis

Remaining Performance Obligation

Transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized, which includes unearned revenue and unbilled amounts that will be recognized as revenue in future periods. Transaction price allocated to the remaining performance obligation is influenced by several factors, including seasonality, the timing of renewals, average contract terms and foreign currency exchange rates. Unbilled portions of the remaining transaction price denominated in foreign currencies are revalued each period based on the period end exchange rates.

The portion of the remaining performance obligation that is unbilled is not recorded on the balance sheet. Remaining performance obligation consisted of the following (in billions):


                                 Current         Noncurrent      Total



     As of January 31, 2020 (1)         $
     15.0                       $
     15.8      $
     30.8



     As of October 31, 2019 (2)    12.8                    13.1               25.9



     As of July 31, 2019 (3)       12.1                    13.2               25.3



     As of April 30, 2019          11.8                    13.1               24.9



     As of January 31, 2019        11.9                    13.8               25.7



     As of October 31, 2018        10.0                    11.2               21.2



     As of July 31, 2018            9.8                    11.2               21.0



     As of April 30, 2018           9.6                    10.8               20.4



     As of January 31, 2018         9.6                    11.0               20.6




              (1)              Includes approximately $450 million
                                  and $650 million of Remaining
                                  Performance Obligation related to
                                  the Salesforce.org business
                                  combination in June 2019 and the
                                  Tableau acquisition in August 2019,
                                  respectively.



              (2)              Includes approximately $400 million
                                  and $550 million of Remaining
                                  Performance Obligation related to
                                  the Salesforce.org business
                                  combination in June 2019 and the
                                  Tableau acquisition in August 2019,
                                  respectively.



              (3)              Includes approximately $350 million
                                  of Remaining Performance Obligation
                                  related to the Salesforce.org
                                  business combination in June 2019.

Unearned Revenue

Unearned revenue represents amounts that have been invoiced in advance of revenue recognition and is recognized as revenue when transfer of control to customers has occurred or services have been provided. The change in unearned revenue was as follows (in millions):


                                                              Three Months Ended January 31,                  Fiscal Year Ended January 31,


                                                     2020                     2019             2020                 2019



     Unearned revenue, beginning of period                $
       6,858                               $
     5,376                                 $
          8,564  $
     6,995



     Billings and other (1)                        8,667                                6,814                   18,662                              14,770



     Contribution from contract asset               (12)                                (23)                     101                                  13



     Revenue recognized ratably over time        (4,316)                             (3,333)                (15,586)                           (12,426)



     Revenue recognized over time as delivered     (186)                               (169)                   (716)                              (629)



     Revenue recognized at a point in time         (349)                               (101)                   (796)                              (227)



     Unearned revenue from business combinations       0                                    0                      433                                  68



     Unearned revenue, end of period                     $
       10,662                               $
     8,564                                $
          10,662  $
     8,564



               (1)  Other includes, for
                example, the impact of
                foreign currency
                translation

Disaggregation of Revenue

Subscription and Support Revenue by the Company's service offerings

Subscription and support revenues consisted of the following (in millions):


                                                 Three Months Ended January 31,                  Fiscal Year Ended January 31,


                                         2020                2019               2020            2019



     Sales Cloud                             $
     1,227                               $
     1,051                                $
      4,598   $
      4,040



     Service Cloud                     1,219                           964                   4,466                               3,621



     Salesforce Platform and Other (1) 1,432                           825                   4,473                               2,854



     Marketing and Commerce Cloud        685                           535                   2,506                               1,898


                                              $
     4,563                               $
     3,375                               $
      16,043  $
      12,413



               (1)  Includes approximately $344
                million and $652 million of
                revenue for the three and twelve
                months ended January 31, 2020,
                respectively, contributed from the
                August 2019 acquisition of
                Tableau.

Total Revenue by Geographic Locations

Revenues by geographical region consisted of the following (in millions):


                           Three Months Ended January 31,                   Fiscal Year Ended January 31,


                   2020                   2019            2020                     2019


     Americas           $
     3,402                               $
     2,581                                   $
         12,051   $
      9,445


     Europe       1,009                              677                         3,430                             2,553


     Asia Pacific   440                              345                         1,617                             1,284


                        $
     4,851                               $
     3,603                                   $
         17,098  $
      13,282




                           Three Months Ended January 31,                   Fiscal Year Ended January 31,


                   2020                   2019            2020                     2019


     Americas        70                               72
                      %                               %                 71
            %                         71
        %


     Europe          21                               19                            20                                19


     Asia Pacific     9                                9                             9                                10


                    100                              100                           100                               100
                      %                               %                            %                                %

Constant Currency Growth Rates

The Company presents constant currency information to provide a framework for assessing how the Company's underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted into United States dollars at the weighted average exchange rate for the quarter being compared to for growth rate calculations presented, rather than the actual exchange rates in effect during that period.

Revenue constant currency growth rates were as follows:


                   
          
              Three Months Ended     
          
              Three Months Ended     
          
              Three Months Ended
                        
           January 31, 2020                 
           October 31, 2019                 
           January 31, 2019
                     
          compared to Three Months          
          compared to Three Months          
          compared to Three Months
                      
          Ended January 31, 2019            
          Ended October 31, 2018            
          Ended January 31, 2018



     Americas                                          32%                                      33%                                      26%



     Europe                                            47%                                      42%                                      31%



     Asia Pacific                                      28%                                      28%                                      26%



     Total growth                                      34%                                      34%                                      27%

The Company presents constant currency information for current remaining performance obligation to provide a framework for assessing how the Company's underlying business performed excluding the effects of foreign currency rate fluctuations. To present the information, the Company converted the current remaining performance obligation balances in local currencies in previous comparable periods using the United States dollar currency exchange rate as of the most recent balance sheet date.

Current remaining performance obligation constant currency growth rates were as follows:


                   
         
           January 31, 2020  
         
           October 31, 2019
                       
          compared to              
          compared to
                     
         January 31, 2019          
         October 31, 2018



     Total growth                             27%                             28%



     
                Supplemental Cash Flow Information



     
                Free cash flow analysis, a non-GAAP measure



     
                (in millions)




                                                                        Three Months Ended January 31,               Fiscal Year Ended January 31,


                                                                2020                   2019            2020               2019



     Operating cash flow



     GAAP net cash provided by operating activities                 $
      1,632                              $
     1,331                               $
       4,331 $
     3,398



     Less:



     Capital expenditures                                     (136)                             (167)                (643)                           (595)



     Free cash flow                                                 $
      1,496                              $
     1,164                               $
       3,688 $
     2,803

Supplemental Strategic Investment Information

Gains on strategic investments, net

All fair value adjustments of the Company's publicly traded and privately held equity investments are recorded through the statements of operations. Therefore, the Company anticipates additional volatility to the Company's statements of operations in future periods, due to changes in market prices of the Company's investments in publicly held equity investments and the valuation and timing of observable price changes and impairments of the Company's investments in privately held securities. These changes could be material based on market conditions and events. The results for the current fiscal period are not indicative of the results to be expected for any subsequent quarter or fiscal year.

Gains and losses recognized on strategic investments were as follows (in millions):


                                                                                     Three Months Ended January 31,               Fiscal Year Ended January 31,


                                                                            2020                 2019               2020           2019



     Unrealized gains recognized on publicly traded equity securities, net       $
       6                                  $
      83                                $
       138  $
     345



     Unrealized gains recognized on privately held equity securities, net     9                               34                  208                                133



     Realized gains on sales of equity securities, net                       19                                6                   95                                 74



     Gains (losses) on debt securities, net                                 (3)                               2                 (14)                              (10)



     Gains on strategic investments, net                                        $
       31                                 $
      125                                $
       427  $
     542

Supplemental Debt Information

The carrying values of the Company's borrowings were as follows (in millions):


            
              
               Instrument  
      
                Date of issuance              Maturity date January 31, 2020             January 31, 2019



     2021 Term Loan (1)                      
      May 2018                       
     May 2021                                     $
         0                          $
       499



     2023 Senior Notes                       
      April 2018                     
     April 2023                            995                                993



     2028 Senior Notes                       
      April 2018                     
     April 2028                          1,489                              1,488



     Loan assumed on 50 Fremont              
      February 2015                  
     June 2023                             193                                196



     Total carrying value of debt                                                                                    2,677                              3,176



     Less current portion of debt                                                                                      (4)                               (3)



     Total noncurrent debt                                                                                                 $
        2,673                        $
       3,173



               (1)  The Company repaid in
                full the 2021 Term Loan
                in fiscal 2020.



       
                salesforce.com, inc.



       
                GAAP Results Reconciled to non-GAAP Results



       The following table reflects selected GAAP results reconciled to non-GAAP results.



       (in millions, except per share data)



       (Unaudited)




                                                                                                       Three Months Ended January 31,                   Fiscal Year Ended January 31,


                                                                                           2020                        2019             2020                  2019



       
                
                  Non-GAAP gross profit

    ---


       GAAP gross profit                                                                        $
          3,631                               $
       2,657                               $
         12,863   $
        9,831



       Plus:



       Amortization of purchased intangibles (1)                                           160                                      62                       440                                215



       Stock-based expense (2)                                                              61                                      42                       204                                161



       Non-GAAP gross profit                                                                    $
          3,852                               $
       2,761                               $
         13,507  $
        10,207



       
                
                  Non-GAAP operating expenses

    ---


       GAAP operating expenses                                                                  $
          3,667                               $
       2,520                               $
         12,566   $
        9,296



       Less:



       Amortization of purchased intangibles (1)                                           110                                      68                       352                                232



       Stock-based expense (2)                                                             450                                     287                     1,581                              1,122



       Non-GAAP operating expenses                                                              $
          3,107                               $
       2,165                               $
         10,633   $
        7,942



       
                
                  Non-GAAP income from operations

    ---


       GAAP income (loss) from operations                                                        $
          (36)                                $
       137                                  $
         297     $
        535



       Plus:



       Amortization of purchased intangibles (1)                                           270                                     130                       792                                447



       Stock-based expense (2)                                                             511                                     329                     1,785                              1,283



       Non-GAAP income from operations                                                            $
          745                                 $
       596                                $
         2,874   $
        2,265



       
                
                  Non-GAAP non-operating income (3)

    ---


       GAAP non-operating income                                                                   $
          32                                 $
       102                                  $
         409     $
        448



       Plus:



       Amortization of debt discount, net                                                    0                                       0                         0                                  4



       Non-GAAP non-operating income                                                               $
          32                                 $
       102                                  $
         409     $
        452



       
                
                  Non-GAAP net income

    ---


       GAAP net income (loss)                                                                   $
          (248)                                $
       362                                  $
         126   $
        1,110



       Plus:



       Amortization of purchased intangibles (1)                                           270                                     130                       792                                447



       Stock-based expense (2)                                                             511                                     329                     1,785                              1,283



       Amortization of debt discount, net                                                    0                                       0                         0                                  4



       Less:



       Income tax effects and adjustments                                                   69                                   (273)                    (159)                             (711)



       Non-GAAP net income                                                                        $
          602                                 $
       548                                $
         2,544   $
        2,133







                                                                                                       Three Months Ended January 31,                   Fiscal Year Ended January 31,


                                                                                           2020                        2019             2020                  2019



       
                
                  Non-GAAP diluted net income per share

    ---


       GAAP diluted net income (loss) per share                                                $
          (0.28)                               $
       0.46                                 $
         0.15    $
        1.43



       Plus:



       Amortization of purchased intangibles                                              0.30                                    0.17                      0.93                               0.58



       Stock-based expense                                                                0.56                                    0.42                      2.10                               1.66



       Amortization of debt discount, net                                                 0.00                                    0.00                      0.00                               0.00



       Less:



       Income tax effects and adjustments                                                 0.08                                  (0.35)                   (0.19)                            (0.92)



       Non-GAAP diluted net income per share                                                     $
          0.66                                $
       0.70                                 $
         2.99    $
        2.75



       Shares used in computing Non-GAAP diluted net income per share                      911                                     786                       850                                775

Reported GAAP loss per share was calculated using the basic share count. Non-GAAP diluted earnings per share was calculated using the diluted share count which includes approximately 22 million shares of dilutive securities related to employee stock awards.



     1)  Amortization of purchased intangibles were as follows:




                                                                                               Three Months Ended January 31,               Fiscal Year Ended January 31,


                                                                             2020                          2019               2020         2019



     Cost of revenues                                                              $
              160                                 $
      62                               $
       440    $
       215



     Marketing and sales                                                     110                                       68                 352                                 232


                                                                                    $
              270                                $
      130                               $
       792    $
       447






     2)  Stock-based expense was as follows:




                                                                                               Three Months Ended January 31,               Fiscal Year Ended January 31,


                                                                             2020                          2019               2020         2019



     Cost of revenues                                                               $
              61                                 $
      42                               $
       204    $
       161



     Research and development                                                162                                       79                 510                                 307



     Marketing and sales                                                     227                                      169                 852                                 643



     General and administrative                                               61                                       39                 219                                 172


                                                                                    $
              511                                $
      329                             $
       1,785  $
       1,283






     3)  GAAP non-operating income consists of gains on strategic investments, net and other income (expense).



     
                salesforce.com, inc.



     
                Computation of Basic and Diluted GAAP and non-GAAP Net Income (Loss) Per Share



     (in millions, except per share data)



     (Unaudited)




                                                                                                             Three Months Ended January 31,                   Fiscal Year Ended January 31,


                                                                                                  2020                       2019             2020                 2019



     
                GAAP Basic Net Income (Loss) Per Share



     Net income (loss)                                                                                 $
         (248)                                $
       362                                 $
      126   $
       1,110



     Basic net income (loss) per share                                                                $
         (0.28)                               $
       0.47                                $
      0.15    $
       1.48



     Shares used in computing basic net income (loss) per share                                   889                                    766                      829                             751




                                                                                                             Three Months Ended January 31,                   Fiscal Year Ended January 31,


                                                                                                  2020                       2019             2020                 2019



     
                Non-GAAP Basic Net Income Per Share



     Non-GAAP net income                                                                                 $
         602                                 $
       548                               $
      2,544   $
       2,133



     Non-GAAP basic net income per share                                                                $
         0.68                                $
       0.72                                $
      3.07    $
       2.84



     Shares used in computing Non-GAAP basic net income per share                                 889                                    766                      829                             751




                                                                                                             Three Months Ended January 31,                   Fiscal Year Ended January 31,


                                                                                                  2020                       2019             2020                 2019



     
                GAAP Diluted Net Income (Loss) Per Share



     Net income (loss)                                                                                 $
         (248)                                $
       362                                 $
      126   $
       1,110



     Diluted net income (loss) per share                                                              $
         (0.28)                               $
       0.46                                $
      0.15    $
       1.43



     Shares used in computing diluted net income (loss) per share                                 889                                    786                      850                             775




                                                                                                             Three Months Ended January 31,                   Fiscal Year Ended January 31,


                                                                                                  2020                       2019             2020                 2019



     
                Non-GAAP Diluted Net Income Per Share



     Non-GAAP net income                                                                                 $
         602                                 $
       548                               $
      2,544   $
       2,133



     Diluted Non-GAAP net income per share                                                              $
         0.66                                $
       0.70                                $
      2.99    $
       2.75



     Shares used in computing Non-GAAP diluted net income per share                               911                                    786                      850                             775

Non-GAAP Financial Measures: This press release includes information about non-GAAP diluted earnings per share, non-GAAP tax rates, free cash flow and constant currency revenue and constant currency current remaining performance obligation growth rates (collectively the "non-GAAP financial measures"). These non-GAAP financial measures are measurements of financial performance that are not prepared in accordance with U.S. generally accepted accounting principles and computational methods may differ from those used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the company's consolidated financial statements prepared in accordance with GAAP. Management uses both GAAP and non-GAAP measures when planning, monitoring and evaluating the company's performance.

The primary purpose of using non-GAAP measures is to provide supplemental information that may prove useful to investors and to enable investors to evaluate the company's results in the same way management does. Management believes that supplementing GAAP disclosure with non-GAAP disclosure provides investors with a more complete view of the company's operational performance and allows for meaningful period-to-period comparisons and analysis of trends in the company's business. Further, to the extent that other companies use similar methods in calculating non-GAAP measures, the provision of supplemental non-GAAP information can allow for a comparison of the company's relative performance against other companies that also report non-GAAP operating results.

Non-GAAP diluted earnings per share excludes, to the extent applicable, the impact of the following items: stock-based compensation, amortization of acquisition-related intangibles, and previously the net amortization of debt discount on the company's convertible senior notes, as well as income tax adjustments. These items are excluded because the decisions that give rise to them are not made to increase revenue in a particular period, but instead for the company's long-term benefit over multiple periods.

Specifically, management is excluding the following items from its non-GAAP earnings per share, as applicable, for the periods presented in the Q4 FY20 financial statements and for its non-GAAP estimates for Q1 and FY21:

    --  Stock-Based Expenses: The company's compensation strategy includes the
        use of stock-based compensation to attract and retain employees and
        executives. It is principally aimed at aligning their interests with
        those of our stockholders and at long-term employee retention, rather
        than to motivate or reward operational performance for any particular
        period. Thus, stock-based compensation expense varies for reasons that
        are generally unrelated to operational decisions and performance in any
        particular period.
    --  Amortization of Purchased Intangibles: The company views amortization of
        acquisition-related intangible assets, such as the amortization of the
        cost associated with an acquired company's research and development
        efforts, trade names, customer lists and customer relationships, and in
        some cases, acquired lease intangibles, as items arising from
        pre-acquisition activities determined at the time of an acquisition.
        While these intangible assets are continually evaluated for impairment,
        amortization of the cost of purchased intangibles is a static expense,
        which is not typically affected by operations during any particular
        period. Although we exclude the amortization of purchased intangibles
        from these non-GAAP measures, management believes that it is important
        for investors to understand that such intangible assets were recorded as
        part of purchase accounting and contribute to revenue generation.
    --  Gains on Strategic Investments, net: Upon the adoption of Accounting
        Standards Update 2016-01 on February 1, 2018, the company is required to
        record all fair value adjustments to its equity securities held within
        the strategic investment portfolio through the statement of operations.
        As it is not possible to forecast future gains and losses, the company
        assumes no change to the value of its strategic investment portfolio in
        its GAAP and non-GAAP estimates for future periods.
    --  Income Tax Effects and Adjustments: The company utilizes a fixed
        long-term projected non-GAAP tax rate in order to provide better
        consistency across the interim reporting periods by eliminating the
        effects of items such as changes in the tax valuation allowance and tax
        effects of acquisition-related costs, since each of these can vary in
        size and frequency. When projecting this long-term rate, the company
        evaluated a three-year financial projection that excludes the direct
        impact of the following non-cash items: stock-based expenses and the
        amortization of purchased intangibles. The projected rate also assumes
        no new acquisitions in the three-year period, and considers other
        factors including the company's expected tax structure, its tax
        positions in various jurisdictions and key legislation in major
        jurisdictions where the company operates. For fiscal 2020, the company
        used a projected non-GAAP tax rate of 22.5%. For fiscal 2021, the
        company uses a projected non-GAAP tax rate of 22.0%, which reflects
        currently available information, as well as other factors and
        assumptions. The non-GAAP tax rate could be subject to change for a
        variety of reasons, including the rapidly evolving global tax
        environment, significant changes in the company's geographic earnings
        mix due to acquisition activity, or other changes to the company's
        strategy or business operations. The company will re-evaluate its
        long-term rate as the rate as appropriate.

The company defines the non-GAAP measure free cash flow as GAAP net cash provided by operating activities, less capital expenditures. For this purpose, capital expenditures does not include our strategic investments.

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SOURCE Salesforce