Apr 28, 2020   SOURCE: PR NewsWire

Novelvox Products Now Available on Cisco SolutionsPlus Program as TAO (Total Agent Optimization) Under Bucher + Suter Product Listing

BETHESDA, Md., April 28, 2020 /PRNewswire-PRWeb/ -- The disconnect between the contact center and enterprise applications is considered as a major hindrance in offering enhanced customer experience. So, Bucher + Suter and NovelVox, two stalwarts of the industry, with years of experience solving that contact center challenge, teamed up to develop the ultimate full-circle Cisco integration offering to revolutionize contact center operations

NovelVox contact center solutions are powerful enough to optimize the agent's performance and enhance customer experience with features including 

    --  Increase agent's efficiency with seamless 3rd party application
        integration and let switching screen be bygone with a 360-degree view of
        customer information
    --  Offer personalized experience to customers with agents addressing caller
        with the first name as all details pop up on agent's screen before
        answering the call
    --  Improve FCR and reduce AHT with the context discussion offered by
        industry-specific templates that can be further optimized basis business
        needs.
    --  Compatible with Cisco UCCE/X and PCCE
    --  Agent Desktop, CTI connectors, wallboards, mobile app, and more products

Amit Gandhi, CEO NovelVox says, "I am proud and very excited to see NovelVox products on the Cisco SolutionsPlus Program. The company came into existence with an intent to transform the contact center industry with integrated, flexible, and optimized solutions. With TAO under Bucher & Suter listing, now customers and partners in the Cisco ecosystem can make use of the solutions to the fullest. We are focused on creating more solutions to take contact center industry and customer experience to the next level and this just a step in this direction. Now NovelVox products are directly accessible for partners to order from SolutionsPlus ordering guide directly."

About NovelVox

NovelVox is a global software company that has been developing flexible Contact Center Agent Desktops, Wallboards, and other applications for Cisco, Avaya, Genesys, Five9, etc. NovelVox has the most extensive library of Cisco Finesse integrations with over 70 3rd party applications. NovelVox Cisco Finesse Gadget designer is the world's only drag & drop designer that offers optimized products best suiting to your business needs. Over the past decade, NovelVox has established 5 global offices, catering to industry-specific integration and products to customers in 16 countries with more than 150 global deployments across several business verticals, including banking, telecoms, logistics & travel, healthcare, government, education, and retail.

SOURCE NovelVox