LivePerson Announces Third Quarter 2020 Financial Results

NEW YORK, Oct. 29, 2020 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational solutions, today announced financial results for the third quarter ended September 30, 2020.

Third Quarter Highlights

Total revenue was $94.8 million for the third quarter of 2020, an increase of 26% as compared to the same period last year. Within total revenue, business operations revenue for the third quarter of 2020 increased 27% year over year to $86.9 million, and revenue from consumer operations increased 18% year over year to $7.9 million.

LivePerson signed 8 seven-figure deals and 133 deals in total in the third quarter, including the addition of 48 new and 85 existing customer contracts. Trailing-twelve-month average revenue per enterprise and mid-market customer increased by nearly 30% in the third quarter to approximately $425,000, up from $330,000 in the equivalent prior-year period.

"A second consecutive quarter of 25%-plus revenue growth validates that LivePerson is at the forefront of a consumer-led, structural demand shift to Conversational AI," said CEO and Founder, Rob LoCascio. "Consumers are turning to AI-powered messaging as a preferred alternative to visiting stores, calling 1-800 numbers or surfing the web, and LivePerson's Conversational Cloud is setting the industry standard for this new set of technologies. To further unlock the potential of this market, we are excited to announce a first-of-its kind partnership with Infosys, a leader in next-generation digital services and consulting. We will work with Infosys to transform our technology infrastructure on the public cloud, to build integrated solutions and a global practice around our Conversational Cloud to sell into their channels and global enterprise customer base, and to redefine how the world's top brands communicate."

"In the third quarter, LivePerson continued to generate a strong payback on recent go-to-market and product investments, setting records for key financial metrics including revenue, contract signings, ARPU and revenue retention. Our field organization executed across the board, and it was great to see EMEA rebound to 15% year-over-year growth, and to begin rebuilding momentum in new logos, where contract values signed increased more than 300% quarter over quarter, returning to pre-pandemic levels. We also continued to demonstrate the adaptability and scalability of our financial model, as we delivered a multi-year high adjusted EBITDA margin of 16%, and generated positive year-to-date free cash flow. With strong momentum in the business, we are once again raising guidance for 2020 and targeting our first $100 million quarter in Q4."

Customer Expansion

During the third quarter, the Company signed contracts with the following new customers:

    --  A top 10 global digital services and consulting BPO
    --  A global, multi-billion dollar jewelry retailer
    --  One of Italy's largest telecommunications services providers
    --  One of the three largest and fastest growing airlines in Brazil
    --  A top five home and auto insurance provider in the U.S

The Company also expanded business with:

    --  A multi-billion dollar North American audio entertainment company
    --  One of the 20 largest global banks
    --  A Fortune 100 health insurance provider
    --  A Fortune 500 insurance company
    --  One of the largest international cable and broadband providers

Net Loss and Adjusted Operating Income (Loss)

Net loss for the third quarter of 2020 was $38.7 million or $0.58 per share, as compared to a net loss of $25.9 million or $0.41 per share in the third quarter of 2019. Adjusted operating income for the third quarter of 2020 was $9.1 million, as compared to an adjusted operating loss of $10.4 million in the third quarter of 2019. Adjusted operating income (loss) excludes amortization of purchased intangibles, stock-based compensation, other litigation and consulting costs, restructuring costs, acquisition costs, interest income (expense), and other expense (income).

Net loss in the third quarter of 2020 includes charges of $30.8 million or $0.46 per share. These charges are comprised of $24.0 million of costs associated with lease restructuring and accelerated depreciation of office furniture and fixtures, $2.4 million of other compensation related costs, $2.8 million of non-cash interest expense, $1.3 million of litigation expenses and $0.3 million of consulting expenses. Net loss in the third quarter of 2019 included charges of $5.5 million or $0.09 per share, primarily associated with non-cash interest expense, IP litigation, severance and consulting services.

Adjusted EBITDA

Adjusted EBITDA for the third quarter of 2020 was $15.1 million or $0.20 per share, as compared to a loss of $6.3 million or $0.10 per share in the third quarter of 2019. Adjusted EBITDA excludes amortization of purchased intangibles, stock-based compensation, depreciation and amortization, other litigation and consulting costs, restructuring costs, acquisition costs, provision for (benefit from) income taxes, interest income (expense), and other expense (income).

A reconciliation of the non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Cash and Cash Equivalents

The Company's cash balance was $198.7 million at September 30, 2020, as compared to $173.2 million at June 30, 2020.

Financial Expectations

LivePerson is entering the fourth quarter with strong momentum. Platform conversation volumes continue to build month over month, contract signings have set a new record, and the Company's revenue run rate is ahead of plan.

Considering these positive growth dynamics, the Company is raising revenue guidance for the full year 2020 to a range of $362.5 million to $364.5 million, up from previous guidance of $357.0 million to $361.0 million. The Company is targeting full year revenue growth of 24% to 25%, up from 22% to 24% previously.

With regards to the bottom line, the Company continues to operate at a new level of efficiency and productivity. A combination of healthy budgetary vigilance and steady adoption of internal automations have enabled LivePerson to drive year-over-year profit improvements and margin expansion even while investing in key growth drivers of AI, product innovation, go-to-market capacity and tech infrastructure. With this in mind, the Company is raising guidance for 2020 adjusted EBITDA to a range of $29.0 million to $31.0 million, up from prior guidance of $16.0 million to $19.0 million

Please see the third quarter 2020 supplemental slide deck posted on the investor relations section of the Company's web site at https://ir.liveperson.com for more information.

The Company's detailed financial expectations are as follows:

Fourth Quarter 2020


                               
       
             Guidance



     Revenue (in millions)          
           $98.0 - $100.0


     GAAP net loss per share     
           $(0.36) - $(0.33)


     Adjusted operating income
      (in millions)                    
           $2.6 - $4.6


     Adjusted EBITDA income
      (in millions)                   
           $9.3 - $11.3


     Fully diluted share count
      (in millions)                                   77.4

Full Year 2020


                
         
                Updated     
         
                Previous
                      Guidance                        Guidance



      Revenue
      (in
      millions)     
              $362.5 - $364.5     
              $357.0 - $361.0


     GAAP
      net
      loss
      per
      share       
              $(1.80) - $(1.77)   
              $(1.57) - $(1.52)


      Adjusted
      operating
      income
      (in
      millions)         
              $5.0 - $7.0     
              $(8.2) - $(5.2)


      Adjusted
      EBITDA
      income
      (in
      millions)       
              $29.0 - $31.0       
              $16.0 - $19.0


     Fully
      diluted
      share
      count
      (in
      millions)                           75.0                            67.4

Other Full Year 2020 Assumptions

    --  Approximately $38.0 million ($0.58 per share) of non-recurring charges
        including lease restructuring expense of $24.0 million, IP litigation
        expense of approximately $4.8 million, severance, restructuring and
        compensation related costs of $5.6 million, sales tax liability of $2.3
        million, employee benefit costs of $0.8 million and consulting costs of
        $0.7 million to $0.9 million.
    --  Amortization of purchased intangibles of $2.8 million
    --  Non-cash interest expense of approximately $11.3 million
    --  Stock-based compensation expense of approximately $65.4 million
    --  Depreciation and amortization of approximately $23.9 million
    --  Cash taxes paid of $2.0 million to $3.0 million. A GAAP tax liability of
        $1.0 million to $2.0 million
    --  Capital expenditures of approximately $45.0 million

Furthermore, as a percent of revenue for the year, including amortization of intangibles and stock-based compensation, but excluding non-recurring expenses discussed above, we anticipate gross profit to be approximately 70.5%, sales and marketing 40.0%, product development 32.0% and G&A at 16.0%.

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows (in thousands):


                                    Three Months Ended                    Nine Months Ended


                                    September 30,                      September 30,



                           2020                  2019        2020                   2019



      Cost of revenue            $
      2,288                          $
       763                 $
      5,735   $
      1,911


      Sales and marketing 1,873                        2,050                      9,536           5,744


      General and
       administrative     3,618                        2,605                     10,428           7,995


      Product development 7,753                        3,650                     20,472           9,889




       Total                   $
      15,532                        $
       9,068                $
      46,171  $
      25,539

Amortization of Purchased Intangibles

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles, as follows (in thousands):


                             Three Months Ended                 Nine Months Ended


                             September 30,                   September 30,



                     2020              2019         2020               2019



     Cost of revenue      $
     286                         $
     285                     $
       854    $
       854


     Amortization of
      purchased
      intangibles     411                       447                  1,219              1,346



       Total              $
     697                         $
     732                   $
       2,073  $
       2,200

Supplemental Third Quarter 2020 Presentation

LivePerson will post a presentation providing supplemental information for the third quarter 2020 on the investor relations section of the Company's web site at https://ir.liveperson.com.

Earnings Teleconference Information

The Company will discuss its third quarter 2020 financial results during a teleconference today, October 29, 2020. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-300-8521, while international callers should dial 1-412-317-6026, and both should reference the conference ID "10148890."

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at https://ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "10148890." A replay will also be available on the investor relations section of the Company's web site at https://ir.liveperson.com/financial-information/quarterly-results.

About LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. LivePerson was named to Fast Company's World's Most Innovative Companies list in 2020. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release are defined as "non-GAAP financial measures" by the Securities and Exchange Commission: adjusted EBITDA, or earnings/(loss) before provision for (benefit from) income taxes, interest income (expense), other expense (income), depreciation and amortization, stock-based compensation, restructuring costs, acquisition costs and other costs; and adjusted operating income excluding amortization, stock-based compensation, restructuring costs, acquisition costs, deferred tax asset valuation allowance, and other costs.

A reconciliation of non-GAAP financial information to GAAP financial information is not a financial measure under generally accepted accounting principles (GAAP). In addition, non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: the effect of uncertainties related to the COVID-19 pandemic on U.S. and global markets, LivePerson's business, operations, revenue results, cash flow, operating expenses, demand for its solutions, sales cycles, customer retention and its customers' businesses; potential fluctuations in our quarterly revenue and operating results; competition in the markets for mobile and online business messaging and digital engagement and AI technology; our ability to retain existing clients and attract new clients; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; risks relating to tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; our ability to retain key personnel, attract new personnel and to manage staff attrition; potential adverse impact due to foreign currency exchange rate fluctuations; supporting our existing and growing customer base could strain our personnel resources and infrastructure; economic conditions and regulatory changes caused by the United Kingdom's exit from the European Union; risks relating to governmental export controls and economic sanctions; our ability to effectively operate on mobile devices; risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; the adverse effect that the global economic downturn may have on our business and results of operations; risks related to the ability to successfully integrate past or potential future acquisitions; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to the regulation or possible misappropriation of personal information belonging to our customers' Internet users; potential failure to meeting service level commitments to certain customers; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks associated with the use of AI in our product offerings; technological or other defects could disrupt or negatively impact our services; risks related to corporate and social responsibility and reputation; errors, failures or "bugs" in our products may be difficult to correct; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; payment-related risks; delays in our implementation cycles; impairments to goodwill that result in significant charges to earnings; risks associated with the limitations on the effectiveness of our controls; our history of losses; risks associated with the recent volatility in the capital markets; our ability to secure additional financing to execute our business strategy; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; our ability to maintain our reputation; risks related to our recognition of revenue from subscriptions; our lengthy sales cycles; risks related to our operations in Israel, and the civil and political unrest in that region; changes in accounting principles generally accepted in the United States; risks associated with any future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks relating to recently-enacted changes to the U.S. tax laws; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.


                                                                                     
              
                LivePerson, Inc.


                                                                         
          
                Condensed Consolidated Statements of Operations


                                                                            
              (In Thousands, Except Share and Per Share Data)


                                                                                              
              (Unaudited)




                                                                                                   Three Months Ended                                             Nine Months Ended


                                                                              
              
                September 30,                                 
            
          September 30,



                                                                                  2020                                         2019                 2020                                 2019




     Revenue                                    $
         94,804                                $
              75,175                                            $
        264,495                          $
              212,536






     Costs and expenses:


                             Cost of
                              revenue                   27,692                     20,120                                                    78,218                                      56,818


                             Sales and
                              marketing                 32,775                     41,774                                                   110,073                                     114,153


                             General and
                              administrative            14,891                     13,958                                                    47,713                                      41,889


                             Product
                              development               27,736                     20,577                                                    80,417                                      58,932


                             Restructuring
                              costs                     26,442                      1,425                                                    29,635                                       1,909


                             Amortization
                              of purchased
                              intangibles                  411                        447                                                     1,219                                       1,346



                             Total costs
                              and
                              expenses                 129,947                     98,301                                                   347,275                                     275,047





      Loss from operations                                                 (35,143)                                                 (23,126)                                   (82,780)               (62,511)





     Other (expense) income, net


                             Interest
                              expense, net             (3,159)                   (2,189)                                                  (9,161)                                    (4,873)


                             Other
                              (expense)
                              income, net                (508)                       379                                                   (2,484)                                        862



      Other (expense) income, net                                           (3,667)                                                  (1,810)                                   (11,645)                (4,011)





      Loss before (benefit from)
       provision for income taxes                                          (38,810)                                                 (24,936)                                   (94,425)               (66,522)




      (Benefit from) provision for
       income taxes                                                           (100)                                                      936                                        (87)                  2,227






     Net loss                                 $
         (38,710)                             $
              (25,872)                                          $
        (94,338)                         $
             (68,749)






     Net loss per share of common stock:


                             Basic                             $
     (0.58)                                          $
              (0.41)                                      $
              (1.44)                          $
     (1.10)



                             Diluted                           $
     (0.58)                                          $
              (0.41)                                      $
              (1.44)                          $
     (1.10)





      Weighted-average shares used to compute net
       loss per share:


                             Basic                  66,451,414                 63,014,802                                                65,504,571                                  62,268,439



                             Diluted                66,451,414                 63,014,802                                                65,504,571                                  62,268,439


                                     
              
                LIVEPERSON, INC.



                      
              
                CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

                                      
              
                (IN THOUSANDS)

                                        
              
                (UNAUDITED)


                                                                    Nine Months Ended


                                              
              
                September 30,


                                             2020                                2019

                                                                                 ---


     OPERATING ACTIVITIES:



     Net loss                                      $
              (94,338)                          $
       (68,749)


      Adjustments to reconcile net loss to net
       cash provided by (used in) operating
       activities:


      Stock-based compensation
       expense                             46,171                                          25,539


      Depreciation and
       amortization                        17,223                                          11,805


      Non-Cash restructuring
       costs                               19,085


      Amortization of tenant
       allowance                                -                                          (387)


      Amortization of purchased
       intangibles                          2,073                                           2,200


      Amortization of debt
       issuance costs                         908                                             663


      Accretion of debt
       discount on convertible
       senior notes                         7,227                                           5,278


      Changes in fair value of
       contingent consideration             (263)                                          (328)


      Provision for doubtful
       accounts, net                        2,627                                           1,570


      Deferred income taxes                    47                                             198




      Changes in operating assets and
       liabilities:


      Accounts receivable                  19,231                                         (9,334)


      Prepaid expenses and
       other current assets               (6,055)                                        (7,880)


      Contract acquisition
       costs noncurrent                   (8,156)                                       (11,312)



     Other assets                           (35)                                          (144)


      Accounts payable                    (4,572)                                          (419)


      Accrued expenses and
       other current
       liabilities                         36,904                                         (7,300)


      Deferred revenue                      (164)                                         17,942


      Operating lease
       liabilities                          (287)


      Other liabilities                        29                                             214



      Net cash provided by
       (used in) operating
       activities                          37,655                                        (40,444)






     INVESTING ACTIVITIES:


      Purchases of property and
       equipment, including
       capitalized software              (32,904)                                       (33,559)


      Payments for acquisitions
       and intangible assets,
       net of cash acquired               (1,259)                                          (695)



      Net cash used in
       investing activities              (34,163)                                       (34,254)






     FINANCING ACTIVITIES:


      Repurchase of common
       stock                                    -                                          (709)


      Proceeds from issuance of
       common stock in
       connection with the
       exercise of options and
       ESPP                                17,147                                          17,761


      Proceeds from issuance of
       convertible senior notes                 -                                        230,000


      Payment of issuance costs
       in connection with
       convertible senior notes                 -                                        (8,618)


      Payments related to
       contingent consideration                 -                                          (487)


      Purchase of capped call
       option                                   -                                       (23,184)



      Net cash provided by
       financing activities                17,147                                         214,763



      EFFECT OF FOREIGN
       EXCHANGE RATE CHANGES ON
       CASH AND CASH
       EQUIVALENTS                          1,532                                         (1,361)



      CHANGE IN CASH AND CASH
       EQUIVALENTS                         22,171                                         138,704


      CASH AND CASH EQUIVALENTS
       -Beginning of the
       period                             176,523                                          66,449



      CASH AND CASH EQUIVALENTS
       -End of the period                            $
              198,694                            $
       205,153


                                                                                                     
              
                LivePerson, Inc.


                                                                                 
              
                Reconciliation of Non-GAAP Financial Information to GAAP


                                                                                                            
              (In Thousands)


                                                                                                              
              (Unaudited)




                                                                     Three Months Ended                                         Nine Months Ended


                                               
              
                September 30,                      
              
                September 30,



                                                   2020                                2019                        2020                                 2019



                   Reconciliation of Adjusted EBITDA:



     GAAP net loss                                       $
              (38,710)                                          $
              (25,872)                              $
          (94,338)                       $
         (68,749)


                                             
              Add/(less):


                                                        Amortization of purchased intangibles           697                                               732                             2,073                2,200


                                             
              Stock-based compensation              15,532                                             9,068                            46,171                25,539


                                                        Depreciation and amortization          5,948                                             4,157                            17,223                11,805


                                                        Contingent earn-out adjustments                                                          (328)                            (263)                (328)


                                                        Other litigation and consulting costs         1,589                                  (2)        1,792            (2)              7,634      (4)       6,584                     (4)


                                             
              Restructuring costs                   26,442                                  (1)        1,425             (1)            29,635         (3)     1,909                       (3)


                                                        (Benefit from) Provision for income
                                                         taxes                                 (100)                                              936                              (87)                2,227


                                             
              Interest expense                       3,159                                             2,189                             9,161                 4,873


                                                        Other expense (income), net              508                                  (5)        (379)            (5)             2,484         (5)     (862)                      (5)




     Adjusted EBITDA                                       $
              15,065                                            $
              (6,280)                                $
          19,693                        $
         (14,802)



      Diluted adjusted EBITDA per
       common share                                           $
              0.20                                             $
              (0.10)                                  $
          0.26                          $
         (0.24)





      Weighted average shares used in
       diluted adjusted EBITDA per
       common share                          77,036,646                                 (6)    63,014,802                                        75,004,444            (6)         62,268,439





                   Reconciliation of Adjusted Operating Income
                    (Loss):


      Loss before provision for
       income taxes:                           (38,810)                                         (24,936)                                         (94,425)                         (66,522)


                                             
              Add/(less):


                                                        Amortization of purchased intangibles           697                                               732                             2,073                2,200


                                             
              Stock-based compensation              15,532                                             9,068                            46,171                25,539


                                                        Contingent earn-out adjustments                                                          (328)                            (263)                (328)


                                                        Other litigation and consulting costs         1,589                                  (2)        1,792            (2)              7,634      (4)       6,584                     (4)


                                             
              Restructuring costs                   26,442                                  (1)        1,425             (1)            29,635         (3)     1,909                       (3)


                                             
              Interest expense                       3,159                                             2,189                             9,161                 4,873


                                                        Other expense (income), net              508                                  (5)        (379)            (5)             2,484         (5)     (862)                      (5)



      Adjusted operating income
       (loss)                                                $
              9,117                                           $
              (10,437)                                 $
          2,470                        $
         (26,607)

               (1) Includes lease restructuring
                costs of $24.0 million and
                severance and other compensation
                related costs of $2.4 million for
                the three months ended September
                30, 2020 and $1.4 million for the
                three months ended September 30,
                2019.


               (2) Includes litigation costs of
                $1.3 million and consulting costs
                of $0.3 million for the three
                months ended September 30, 2020,
                and litigation costs of $1.1
                million and consulting costs of
                $0.7 million for the three months
                ended September 30, 2019.


               (3) Includes lease restructuring
                costs of $24.0 million and
                severance and other compensation
                related costs of $5.6 million for
                the nine months ended September
                30, 2020 and severance and other
                compensation related costs of $1.9
                million for the nine months ended
                September 30, 2019.


               (4) Includes litigation costs of
                $2.3 million, reserve for sales
                and use tax liability of $2.3
                million, employee benefit cost of
                $0.8 million, and consulting costs
                of $2.2 million for the nine
                months ended September 30, 2020
                and litigation costs of $3.9
                million and consulting costs of
                $2.7 million for the nine months
                ended September 30, 2019.


               (5) Includes financial income
                (expense) which is attributable
                primarily to currency rate
                fluctuations.


               (6) Includes 5,961,638 shares
                related to the Convertible Senior
                Notes issued in March 2019, which
                may be converted into shares under
                certain market conditions. The
                Notes will mature on March 1,
                2024. Refer to Note 7 of the Notes
                to the Consolidated Financial
                Statements included within the
                Liveperson Inc. Form 10-K for the
                fiscal year ended December 31,
                2019, filed March 2, 2020, for a
                full description of the terms of
                the Convertible Senior Notes.


                                                                                                      
              
                LivePerson, Inc.


                                                                             
              
                Reconciliation of Projected Non-GAAP Financial Information to GAAP


                                                                                                             
              (In Thousands)


                                                                                                               
              (Unaudited)




                                                                                                                                     Three Months Ended                                        Twelve Months Ended


                                                                                                                                     December 31, 2020                                          December 31, 2020



                   Reconciliation of Projected Adjusted EBITDA: (1)



     GAAP net loss                                             
              $(23,900) - $(21,900)                                                            
              $(118,200) - $(116,200)


                                                
              Add/(less):


                                                           Amortization of purchased intangibles                                                      700                                                           2,800


                                                
              Stock-based compensation                                                                19,200                                                          65,400


                                                
              Depreciation                                                                             6,700                                                          23,900


                                                
              Other costs                                                                              1,300                                                          38,300


                                                
              Other expense, net                                                                       3,600                                                          15,300


                                                
              Provision for income taxes                                                               1,600                                                           1,500




     Adjusted EBITDA                                                
              $9,250 - $11,250                                                                  
              $29,000 - $31,000





                   Reconciliation of Projected Adjusted Operating
                    Income: (1)



     Loss before provision for income taxes                    
              $(22,300) - $(20,300)                                                            
              $(116,800) - $(114,800)


                                                
              Add/(less):


                                                           Amortization of purchased intangibles                                                      700                                                           2,800


                                                
              Stock-based compensation                                                                19,200                                                          65,400


                                                
              Other costs                                                                              1,300                                                          38,300


                                                
              Other expense, net                                                                       3,600                                                          15,300




     Adjusted operating income                                       
              $2,600 - $4,600                                                                    
              $5,000 - $7,000





                 
              
                (1)   
              Certain items may not total due to rounding.


                                                     
            
                LivePerson, Inc.


                                          
              
              Condensed Consolidated Balance Sheets


                                                            
            (In Thousands)




                                                                                                   As of September 30, 2020             As of December 31, 2019



                                                                           
              (Unaudited)



     
                ASSETS



     CURRENT ASSETS:


                  Cash and cash
                   equivalents                         $
            198,694                                                    $
      176,523


                  Accounts
                   receivable, net            66,483                                        87,620


                  Prepaid expenses
                   and other
                   current assets             20,112                                        13,964



                  Total current
                   assets                    285,289                                       278,107




                  Operating lease
                   right of use
                   asset                         786                                        15,680


                  Property and
                   equipment, net             91,081                                        76,236


                  Contract
                   acquisition cost           41,095                                        31,965


                  Intangibles, net            11,040                                        11,812


                  Goodwill                    95,086                                        94,987


                  Deferred tax
                   assets                      2,194                                         2,179


                  Other assets                 1,754                                         1,744



                  Total assets                         $
            528,325                                                    $
      512,710






     
                LIABILITIES AND STOCKHOLDERS' EQUITY



     CURRENT LIABILITIES:


                  Accounts payable                       $
            9,629                                                     $
      12,302


                  Accrued expenses
                   and other
                   current
                   liabilities               100,138                                        62,778


                  Deferred revenue            90,359                                        88,751


                  Operating lease
                   liability                   6,295                                         6,602


                  Total current
                   liabilities               206,421                                       170,433





                  Deferred revenue,
                   net of current
                   portion                       243                                           438


                  Convertible
                   senior note, net          187,147                                       179,012


                  Other liabilities              111                                            72


                  Operating lease
                   liability, net
                   of current
                   portion                     9,310                                        12,865


                  Deferred tax
                   liability                   1,398                                         1,355



                  Total
                   liabilities               404,630                                       364,175






     Commitments and contingencies


                  Total
                   stockholders'
                   equity                    123,695                                       148,535



                 Total
                   liabilities
                   and
                   stockholders'
                   equity                              $
            528,325                                                    $
      512,710

Investor contact:
Matthew Kempler
212-609-4214
mkempler@liveperson.com

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SOURCE LivePerson, Inc.