Genpact Launches Artificial Intelligence-Based Platform, "Genpact Cora"

NEW YORK, June 28, 2017 /PRNewswire/ -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, today unveiled Genpact Cora - an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues.

"In an environment being disrupted by new technologies and increasing competition, clients want to buy business outcomes, not just tools and products," said Peter Bendor-Samuel, founder and chief executive officer, Everest Group, a leading analyst firm. "Genpact Cora is timely for an industry seeking digital transformation."

As part of its ongoing strategy to drive digital-led innovation and digitally-enabled intelligent operations for clients around the world, Genpact has created Genpact Cora to provide the fastest path to driving meaningful transformation at scale. Genpact believes it is the first in the industry to fully integrate automation, analytics, and AI engines - in a single, unified platform, embedded with and drawing insights from Genpact's deep domain expertise that comes from running thousands of intelligent operations and processes for hundreds of Fortune 500 companies across numerous industries. Genpact Cora drives digital transformation in a planned and managed fashion, without sacrificing the governance security and investment protection that mature and established businesses need.

"Achieving enterprise impact from digital transformation is challenging with so many disparate, disconnected technologies in the market," said NV 'Tiger' Tyagarajan, president and chief executive officer, Genpact. "Genpact Cora brings leading digital solutions together in one unified platform, combined with the process and deep domain expertise that comes from decades of experience running intelligent operations. The combined benefit creates connected intelligence for our clients at a previously unattainable level of agility and speed to predictive insight, that then drives outcomes."

Genpact Cora has a mature application program interface (API) design and open architecture that includes Genpact's own intellectual property as well as leveraging best-in-class providers, integrating advanced technologies across three key areas:

    --  Digital Core: cloud, software-as-a-service, blockchain, mobility and
        ambient computing, robotic process automation, and dynamic workflow;
    --  Data Analytics: advanced visualization, data engineering, big data, and
        Internet of Things (IoT);
    --  Artificial Intelligence: conversational AI, computational linguistics,
        computer vision, machine learning and data science AI.

The Genpact Cora platform is the foundation for Genpact products and consulting services already in the market, with more than 1 million users processing over 1.1 billion transactions annually, providing unparalleled practical predictive insights and learnings on how to make transformation real and sustainable. It brings together Genpact's original process and industry domain depth with new digital capabilities through its recent acquisitions of Rage Frameworks, PNMsoft, and others.

The platform already delivers speed to value in the market today in many industries, including:

    --  Deciphering data from equipment: A leading large equipment manufacturer
        leverages industrial IoT, machine learning, and advanced analytics from
        Genpact Cora to efficiently and intelligently process data, resulting in
        safer materials, less downtime, higher revenues, and lower maintenance
    --  Reframing drug safety: A top pharmaceutical company is testing Genpact's
        Pharmacovigilance Artificial Intelligence (PVAI) product to redefine
        drug safety. PVAI uses Genpact Cora's AI, analytics, predictive
        modeling, and other technologies to automatically collect and analyze
        data from numerous sources on drugs' adverse effects, including quickly
        translating unstructured data into meaningful, actionable insights. PVAI
        transforms drug safety operations from simply tracking issues to
        predicting and solving potential problems, with less human error, higher
        drug quality, better patient outcomes, and 100 percent regulatory
    --  Making customer service seamless: Genpact Cora's AI and analytics powers
        Genpact's LiveWealth product and allows a Fortune 500 financial services
        institution to speed customer response time, eliminate billing and asset
        reporting errors for institutional and high-net-worth individuals, and
        help shorten client cycle time from 45 days to on-demand. Customers now
        have a holistic view of their portfolio, and the company also cut costs
        75 percent while facilitating effective regulatory compliance.
    --  Driving faster, value-added financial reporting: Inefficient manual
        financial reporting processes took many employees at a global consumer
        packaged goods company weeks to interpret both structured and
        unstructured data from various internal and external systems. Genpact's
        AI Reporting product using Genpact Cora's robotic process automation now
        generates these reports in a few days, automating 70 percent of data
        collection. In addition, the AI learns over time, allowing the company
        to have much faster, more accurate, and more frequent projections that
        drive better informed business decisions.
    --  Increasing new product speed to market: A global insurance provider uses
        Genpact Cora's dynamic workflow to streamline new product rollouts by
        quickly capturing data on high-value customers, increasing processing
        speed and flexibility, and driving analytics real time for decision
        making - thereby increasing speed to market and driving revenue growth.

"Genpact Cora allows our clients to deploy leading digital technologies using a modular and scalable platform built on an open architecture that drives flexibility, agility, and long-term investment protection," said Sanjay Srivastava, senior vice president and chief digital officer, Genpact. "And Genpact Cora reduces risks around errant robots and misapplied AI spinning out of control, through an integrated command and control hub that delivers the much-needed governance that business processes require."

For more information on Genpact Cora please visit

About Genpact
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes - an approach we call Lean Digital(SM). We deliver value to our clients in two ways - through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients' operations. Our approach is continually refined in one of the world's largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.

For more information:

    Danielle D'Angelo            Abby Trexler            Mark Pinnes                             Rudra Bose

    (Genpact Media Relations)    (for Genpact U.S.)      (for Genpact U.K.)                      (for Genpact India)        

    +1 914-336-7951              +1 212-931-6179                                +44 20 7680 7121                     +91 9811626585

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SOURCE Genpact