First American Earns ATSI's Top Honors for Call Center Excellence
FORT WORTH, Texas, June 27, 2019 /PRNewswire-PRWeb/ -- Following an exemplary year of Call Center excellence, First American received ATSI recognition once again, bringing home the Association's prestigious Call Center Award of Distinction.
This is the seventh consecutive year First American has earned this award, given by the Association of TeleServices International.
To be considered, agents are evaluated by an independent panel of judges over a six-month period across a wide variety of criteria. They are scored on everything from CRM capabilities, courtesy to caller and overall professionalism to response times, call accuracy and use of proper call techniques.
Following this rigorous assessment, First American earned its seventh consecutive recognition.
"This award means more each year we have been fortunate enough to receive it," said Latiffa Sharpe, First American's Vice President of Merchant Services. "Rather than settling for status quo performance, our team consistently raises the bar for Call Center excellence each and every year. They are most deserving of this recognition."
"The ATSI Award of Distinction evaluates agent interaction with callers in a longer, call center application call such as customer service or helpdesk environment," said Joseph Pore, ATSI President. "Winning the [Call Center Award of] Distinction is a testament to the hard work and dedication to excellence that their team embodies. These companies stand out as the best in the industry."
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet services among others.
About First American Payment Systems - Technology Driven Payments
First American Payment Systems, L.P., headquartered in Fort Worth, Texas, is a global payment technology company providing leading integrated payment solutions to more than 182,000 merchants throughout the Americas, Europe, and Australia. First American provides partner and merchant payment solutions that include a robust set of in-store, online and mobile payment solutions paired with the latest in payment security, across a wide range of verticals. Backed by award-winning customer service, merchants and partners have access to our U.S. based Customer Call Center 24/7/365. For more information, visit http://www.first-american.net.
SOURCE First American Payment Systems
