Salesforce Announces Record Third Quarter Fiscal 2020 Results

SAN FRANCISCO, Dec. 3, 2019 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its fiscal third quarter ended October 31, 2019.

"We're now on track to double our revenue in five years," said Marc Benioff, Chairman and co-CEO, Salesforce. "With Customer 360, only Salesforce is providing companies with a single source of truth, bringing them even closer to their customers across every touchpoint."

"We had strong growth across our clouds and regions in the quarter as more companies turn to Salesforce as a trusted advisor in their digital transformations," said Keith Block, co-CEO, Salesforce. "With these trusted customer relationships, continuous innovation and our phenomenal Trailblazer ecosystem, we have never been better positioned for the future."

Salesforce delivered the following results for its fiscal third quarter:

Revenue: Total third quarter revenue was $4.5 billion, an increase of 33% year-over-year, and 34% in constant currency. Subscription and support revenues were $4.24 billion, an increase of 34% year-over-year. Professional services and other revenues were $274 million, an increase of 22% year-over-year.

Earnings per Share: Third quarter GAAP loss per share was $0.12, and non-GAAP diluted earnings per share was $0.75. Mark-to-market accounting of the company's strategic investments, required by ASU 2016-01, benefited GAAP loss per share by $0.01 based on a U.S. tax rate of 25% and non-GAAP diluted earnings per share by $0.01 based on a non-GAAP tax rate of 22.5%.

Cash: Cash generated from operations for the third quarter was $298 million, an increase of 108% year-over-year. Total cash, cash equivalents and marketable securities ended the third quarter at $6.53 billion.

Remaining Performance Obligation: Remaining performance obligation ended the third quarter at approximately $25.9 billion, an increase of 22% year-over-year. Current remaining performance obligation ended the third quarter at approximately $12.8 billion, an increase of 28% year-over-year, 28% in constant currency.

As of December 3, 2019, the company is initiating revenue, earnings per share and current remaining performance obligation growth guidance for its fourth quarter of fiscal year 2020. The company is maintaining its revenue guidance previously provided on November 20, 2019, and raising its GAAP earnings per share guidance, non-GAAP earnings per share guidance, and operating cash flow guidance previously provided on August 22, 2019 for the full fiscal year 2020. The company is initiating revenue guidance for its first quarter of fiscal year 2021. The company is maintaining its revenue guidance previously provided on November 20, 2019 for full fiscal year 2021.

This guidance assumes no change to the value of the company's strategic investment portfolio resulting from ASU 2016-01 as it is not possible to forecast future gains and losses. In addition, the guidance below is based on estimated GAAP tax rates that reflect the company's currently available information, and excludes forecasted discrete tax items such as excess tax benefits from stock-based compensation. The GAAP tax rates may fluctuate due to future acquisitions or other transactions.


                                                            
          
              Q4 FY20             
      
        Full Year FY20          
         
          Q1 FY21             
       
        Full Year FY21
                                                               
              Guidance                  
        Guidance                   
         Guidance                   
        Guidance



     Revenue                                                    
            $4.743 - $4.753 billion      
      $16.99 - $17.00 billion     
        $4.800 - $4.835 billion      
      $20.80 - $20.90 billion



     Y/Y Growth                                                                             ~32%                           ~28%                       28% - 29%                      22% - 23%



     GAAP (loss) earnings per share                         
          ($0.04) - ($0.03)                       
            $0.44 -$0.45                              N/A                             N/A



     Non-GAAP earnings per share                                          
            $0.54 - $0.55          
            $2.89 - $2.90                              N/A                             N/A



     Operating Cash Flow Growth (Y/Y)                                                        N/A                       22% - 23%                             N/A                             N/A



     Current Remaining Performance Obligation Growth (Y/Y)                                  ~21%                            N/A                              N/A                             N/A

The following is a per share reconciliation of GAAP diluted (loss) earnings per share to non-GAAP diluted earnings per share guidance for the next quarter and the full year:


                                                                                            Fiscal 2020


                                                                                         Q4                                FY20



     GAAP (loss) earnings per share range(1)(2)                                  ($0.04) -
                                                                                    ($0.03)                     
      $0.44 -$0.45



     Plus



     Amortization of purchased intangibles                                                   $
              0.30                      $
        0.94



     Stock-based expense                                                                     $
              0.55                      $
        2.09



     Less



     Income tax effects and adjustments(3)                                                 $
              (0.27)                   $
        (0.58)



     Non-GAAP diluted earnings per share(2)                                
     $0.54 - $0.55                    
      $2.89 - $2.90





     Shares used in computing basic net (loss) income per share (millions)             888                                  829



     Shares used in computing diluted net income per share (millions)                  914                                  850



                            (1) The Company's GAAP tax
                             provision is expected to be
                             approximately 146% for the three
                             months ended January 31, 2020, and
                             approximately 37% for the year
                             ended January 31, 2020. The GAAP
                             tax rates may fluctuate due to
                             discrete tax items, future
                             acquisitions or other
                             transactions.


                            (2) The Company's projected GAAP
                             and Non-GAAP basic and diluted
                             earnings (loss) per share assumes
                             no change to the value of our
                             strategic investment portfolio
                             resulting from ASU 2016-01 as it
                             is not possible to forecast future
                             gains and losses. While
                             historically the company's
                             strategic investment portfolio has
                             had a positive impact on the
                             company's financial results, that
                             may not be true for future
                             periods, particularly in periods
                             of significant market fluctuations
                             that affect the publicly traded
                             companies within the company's
                             strategic investment portfolio.
                             The impact of future gains or
                             losses from the company's
                             strategic investment portfolio
                             could be material.


                            (3) The Company's Non-GAAP tax
                             provision uses a long-term
                             projected tax rate of 22.5%, which
                             reflects currently available
                             information and could be subject
                             to change.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Quarterly Conference Call
Salesforce will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) today to discuss its financial results with the investment community. A live webcast of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor. A live dial-in is available domestically at 866-901-SFDC or 866-901-7332 and internationally at 706-902-1764, passcode 5494828. A replay will be available at (800) 585-8367 or (855) 859-2056 until midnight (ET) Jan. 2, 2020.

About Salesforce
Salesforce, the global leader in CRM, empowers companies to connect with their customers in a whole new way. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information about Salesforce, visit: www.salesforce.com.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the company's financial and operating results, which may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, diluted earnings per share, operating cash flow growth, operating margin improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, the one-time accounting non-cash charge that was incurred in connection with the Salesforce.org combination; stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth and sustainability goals. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements it makes.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions; the impact of geopolitical events; the impact of foreign currency exchange rate and interest rate fluctuations on our results; our business strategy and our plan to build our business, including our strategy to be the leading provider of enterprise cloud computing applications and platforms; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; the competitive nature of the market in which we participate; our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our service performance and security, including the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate potential security breaches; the expenses associated with our data centers and third-party infrastructure providers; additional data center capacity; real estate and office facilities space; our operating results and cash flows; new services and product features, including any efforts to expand our services beyond the CRM market; our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; our ability to realize the benefits from strategic partnerships, joint ventures and investments; the impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to execute our business plans; our ability to successfully integrate acquired businesses and technologies; our ability to continue to grow unearned revenue and remaining performance obligation; our ability to protect our intellectual property rights; our ability to develop our brands; our reliance on third-party hardware, software and platform providers; our dependency on the development and maintenance of the infrastructure of the Internet; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; factors related to our outstanding debt, revolving credit facility, term loan and loan associated with 50 Fremont; compliance with our debt covenants and lease obligations; current and potential litigation involving us; and the impact of climate change.

Further information on these and other factors that could affect the company's financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company's website at www.salesforce.com/investor.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

© 2019 salesforce.com, inc. All rights reserved. Salesforce and other marks are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (in millions, except per share data)



     
                (Unaudited)




                                                                                                                                                                Three Months Ended October 31,               Nine Months Ended October 31,


                                                                                                                                                2019                               2018                 2019             2018



     Revenues:



     Subscription and support                                                                                                                          $
              4,239                      $
         3,168                    $
              11,480 $
       9,038



     Professional services and other                                                                                                            274                                224                  767              641



     Total revenues                                                                                                                           4,513                              3,392               12,247            9,679



     Cost of revenues (1)(2):



     Subscription and support                                                                                                                   870                                676                2,275            1,887



     Professional services and other                                                                                                            264                                213                  740              618



     Total cost of revenues                                                                                                                   1,134                                889                3,015            2,505



     Gross profit                                                                                                                             3,379                              2,503                9,232            7,174



     Operating expenses (1)(2):



     Research and development                                                                                                                   774                                481                1,935            1,368



     Marketing and sales                                                                                                                      2,063                              1,588                5,584            4,421



     General and administrative                                                                                                                 477                                342                1,214              987



     Loss on settlement of Salesforce.org reseller agreement (3)                                                                                  0                                  0                  166                0



     Total operating expenses                                                                                                                 3,314                              2,411                8,899            6,776



     Income from operations                                                                                                                      65                                 92                  333              398



     Gains on strategic investments, net                                                                                                          6                                 63                  396              417



     Other expense                                                                                                                              (7)                              (27)                (19)            (71)



     Income before benefit from (provision for) income taxes                                                                                     64                                128                  710              744



     Benefit from (provision for) income taxes                                                                                                (173)                              (23)               (336)               4



     Net income (loss)                                                                                                                                 $
              (109)                       $
         105                       $
              374   $
       748



     Basic net income (loss) per share                                                                                                                $
              (0.12)                      $
         0.14                      $
              0.46  $
       1.00



     Diluted net income (loss) per share                                                                                                              $
              (0.12)                      $
         0.13                      $
              0.45  $
       0.97



     Shares used in computing basic net income (loss) per share                                                                                 879                                760                  809              746



     Shares used in computing diluted net income (loss) per share                                                                               879                                785                  829              772





     (1)  Amounts include amortization of intangible assets acquired through business combinations, as follows:




                                                                                                                                                                Three Months Ended October 31,               Nine Months Ended October 31,


                                                                                                                                                2019                               2018                 2019             2018



     Cost of revenues                                                                                                                                    $
              157                         $
         62                       $
              280   $
       153



     Marketing and sales                                                                                                                        109                                 67                  242              164







     (2)  Amounts include stock-based expense, as follows:




                                                                                                                                                                Three Months Ended October 31,               Nine Months Ended October 31,


                                                                                                                                                2019                               2018                 2019             2018



     Cost of revenues                                                                                                                                     $
              54                         $
         42                       $
              143   $
       119



     Research and development                                                                                                                   169                                 81                  348              228



     Marketing and sales                                                                                                                        249                                180                  625              474



     General and administrative                                                                                                                  71                                 48                  158              133







     (3)  Amount represents a one-time non-cash charge related to the settlement of the reseller agreement between Salesforce and Salesforce.org, a related party.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (As 
                a percentage of total revenues)



     
                (Unaudited)




                                                                                                                                                      Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                                                    2019                        2018                 2019   2018



     Revenues:



     Subscription and support                                                                                                        94                                    93               94                                93
                                                                                                                                       %                                    %               %                                %



     Professional services and other                                                                                                  6                                     7                6                                 7



     Total revenues                                                                                                                 100                                   100              100                               100



     Cost of revenues (1)(2):



     Subscription and support                                                                                                        19                                    20               19                                20



     Professional services and other                                                                                                  6                                     6                6                                 6



     Total cost of revenues                                                                                                          25                                    26               25                                26



     Gross profit                                                                                                                    75                                    74               75                                74



     Operating expenses (1)(2):



     Research and development                                                                                                        17                                    14               16                                14



     Marketing and sales                                                                                                             46                                    47               45                                46



     General and administrative                                                                                                      11                                    10               10                                10



     Loss on settlement of Salesforce.org reseller agreement                                                                          0                                     0                1                                 0



     Total operating expenses                                                                                                        74                                    71               72                                70



     Income from operations                                                                                                           1                                     3                3                                 4



     Gains on strategic investments, net                                                                                              0                                     2                3                                 4



     Other expense                                                                                                                    0                                   (1)               0                                 0



     Income before benefit from (provision for) income taxes                                                                          1                                     4                6                                 8



     Benefit from (provision for) income taxes                                                                                      (3)                                  (1)             (3)                                0



     Net income (loss)                                                                                                              (2)                                    3                3                                 8
                                                                                                                                       %                                    %               %                                %

                                                                                                                                                                                                                                  ===




     (1)     Amounts include amortization of intangible assets acquired through business combinations as a percentage of total revenues, as follows:




                                                                                                                                                      Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                                                    2019                        2018                 2019   2018



     Cost of revenues                                                                                                                 4                                     2                2                                 2
                                                                                                                                       %                                    %               %                                %



     Marketing and sales                                                                                                              2                                     2                2                                 2





     (2)     Stock-based expense as a percentage of total revenues, as follows:




                                                                                                                                                      Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                                                    2019                        2018                 2019   2018



     Cost of revenues                                                                                                                 1                                     1                1                                 1
                                                                                                                                       %                                    %               %                                %



     Research and development                                                                                                         4                                     2                3                                 2



     Marketing and sales                                                                                                              6                                     5                5                                 5



     General and administrative                                                                                                       1                                     1                1                                 1



     
                salesforce.com, inc.



     
                Consolidated Balance Sheets



     
                (in millions)



     
                (Unaudited)




                                                                     October 31, 2019            January 31, 2019



     
                Assets



     Current assets:



     Cash and cash equivalents                                                        $
      3,868                    $
      2,669



     Marketable securities                                                     2,661                        1,673



     Accounts receivable, net                                                  2,573                        4,924



     Costs capitalized to obtain revenue contracts, net                          813                          788



     Prepaid expenses and other current assets                                 1,111                          629



     Total current assets                                                     11,026                       10,683



     Property and equipment, net                                               2,365                        2,051



     Operating lease right-of-use assets (1)                                   3,150                            0



     Costs capitalized to obtain revenue contracts, noncurrent, net            1,103                        1,232



     Strategic investments                                                     1,760                        1,302



     Goodwill                                                                 25,022                       12,851



     Intangible assets acquired through business combinations, net             4,987                        1,923



     Capitalized software and other assets, net                                  529                          695



     Total assets                                                                    $
      49,942                   $
      30,737



     
                Liabilities and stockholders' equity



     Current liabilities:



     Accounts payable, accrued expenses and other liabilities                         $
      2,881                    $
      2,691



     Operating lease liabilities, current (1)                                    735                            0



     Unearned revenue                                                          6,858                        8,564



     Total current liabilities                                                10,474                       11,255



     Noncurrent debt                                                           2,824                        3,173



     Noncurrent operating lease liabilities (1)                                2,535                            0



     Other noncurrent liabilities                                                830                          704



     Total liabilities                                                        16,663                       15,132



     Stockholders' equity:



     Common stock                                                                  1                            1



     Additional paid-in capital                                               31,243                       13,927



     Accumulated other comprehensive loss                                       (74)                        (58)



     Retained earnings                                                         2,109                        1,735



     Total stockholders' equity                                               33,279                       15,605



     Total liabilities and stockholders' equity                                      $
      49,942                   $
      30,737

                                                                                                                         ===



               (1)           Reflects the
                modified retrospective adoption
                of Accounting Standards Update
                No. 2016-02, "Leases (Topic
                842)", which the Company
                adopted on February 1, 2019.



     
                salesforce.com, inc.



     
                Consolidated Statements of Cash Flows



     
                (in millions)



     
                (Unaudited)




                                                                                                        Three Months Ended October 31,               Nine Months Ended October 31,


                                                                                                2019                      2018                  2019          2018



     
                Operating activities:



     Net income (loss)                                                                              $
        (109)                        $
         105                   $
              374   $
       748



     Adjustments to reconcile net income (loss) to net cash provided by operating activities:



     Depreciation and amortization                                                              608                       257                 1,502           707



     Amortization of costs capitalized to obtain revenue contracts, net                         221                       190                   647           561



     Expenses related to employee stock plans                                                   543                       351                 1,274           954



     Loss on settlement of Salesforce.org reseller agreement                                      0                         0                   166             0



     Gains on strategic investments, net                                                        (6)                     (63)                (396)        (417)



     Changes in assets and liabilities, net of business combinations:



     Accounts receivable, net                                                                  (29)                     (48)                2,599         1,965



     Costs capitalized to obtain revenue contracts, net                                       (246)                    (186)                (543)        (450)



     Prepaid expenses and other current assets and other assets                               (183)                       82                 (252)          (4)



     Accounts payable                                                                            22                      (42)                   63            79



     Accrued expenses and other liabilities                                                     243                         8                  (50)        (390)



     Operating lease liabilities                                                              (200)                        0                 (546)            0



     Unearned revenue                                                                         (566)                    (511)              (2,139)      (1,686)



     Net cash provided by operating activities                                                  298                       143                 2,699         2,067



     
                Investing activities:



     Business combinations, net of cash acquired                                                 94                     (130)                (339)      (5,115)



     Purchases of strategic investments                                                       (346)                    (108)                (567)        (292)



     Sales of strategic investments                                                             138                        83                   403            89



     Purchases of marketable securities                                                       (438)                    (343)              (1,944)        (634)



     Sales of marketable securities                                                             427                        79                   888         1,352



     Maturities of marketable securities                                                        358                        10                   551            98



     Capital expenditures                                                                     (170)                    (136)                (507)        (428)



     Net cash provided by (used in) investing activities                                         63                     (545)              (1,515)      (4,930)



     
                Financing activities:



     Proceeds from issuance of debt, net                                                          0                         0                     0         2,966



     Proceeds from employee stock plans                                                         179                       185                   550           568



     Principal payments on financing obligations (1)                                           (14)                      (2)                (159)        (110)



     Repayments of debt                                                                       (150)                      (1)                (352)      (1,028)



     Net cash provided by financing activities                                                   15                       182                    39         2,396



     
                Effect of exchange rate changes                                              (18)                        6                  (24)           29



     
                Net increase (decrease) in cash and cash equivalents                          358                     (214)                1,199         (438)



     
                Cash and cash equivalents, beginning of period                              3,510                     2,319                 2,669         2,543



     
                Cash and cash equivalents, end of period                                          $
        3,868                       $
         2,105                 $
              3,868 $
       2,105

                                                                                                                                                                                          ===



               (1)           Previously
                referred to as principal
                payments on capital lease
                obligations.



     
                salesforce.com, inc.



     
                Additional Metrics



     
                (Unaudited)




                                                 October 31,          July 31,     Apr 30,   Jan 31,             Oct 31,        Jul 31,
                                                        2019               2019         2019       2019                 2018            2018


                   Full Time Equivalent
                    Headcount (1)                     47,677             40,571       37,485     35,995               34,391          32,717


                   Financial data (in millions):


      Cash, cash equivalents and
       marketable securities (2)                             $
     6,529           $
        6,042             $
     6,379             $
          4,342   $
     3,450 $
     3,427


      Strategic investments                            1,760              1,614        1,548      1,302                1,251           1,202


      Operating lease liabilities
       (3)                                            3,270              3,047        3,058         NA                  NA             NA


      Principal due on the
       Company's outstanding debt
       obligations (4)                                 2,845              2,996        3,197      3,198                3,699           3,700


      Net cash provided by
       operating activities                              298                436        1,965      1,331                  143             458


      Capital expenditures                               170                178          159        167                  136             170



               (1)  Full time equivalent headcount
                includes 5,231 from third quarter
                fiscal 2020 acquisitions.


               (2)  We paid approximately $1.1
                billion of cash consideration for
                business combinations during the
                nine months ended October 31,
                2019, offset by approximately $644
                million of cash and cash
                equivalents acquired in connection
                with the August 2019 acquisition
                of Tableau as well as
                approximately $110 million of cash
                and cash equivalents from other
                acquisitions.


               (3) Effective February 1, 2019, the
                Company adopted Topic 842 using
                the modified retrospective method.
                Accordingly, the results for prior
                periods were not adjusted to
                conform to the current period
                measurement or recognition of
                results.


               (4) The Company repaid $200 million
                and $150 million of the 2021 Term
                Loan in June 2019 and October
                2019, respectively. In November
                2019, the Company repaid the
                remaining $150 million of the 2021
                Term Loan.

Supplemental Revenue Analysis

Remaining Performance Obligation

Transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized, which includes unearned revenue and unbilled amounts that will be recognized as revenue in future periods. Transaction price allocated to the remaining performance obligation is influenced by several factors, including seasonality, the timing of renewals, average contract terms and foreign currency exchange rates. Unbilled portions of the remaining transaction price denominated in foreign currencies are revalued each period based on the period end exchange rates.

The portion of the remaining performance obligation that is unbilled is not recorded on the balance sheet. Remaining performance obligation consisted of the following (in billions):


                                 Current         Noncurrent     Total



     As of October 31, 2019 (1)         $
     12.8             $
       13.1  $
     25.9



     As of July 31, 2019           12.1                13.2       25.3



     As of April 30, 2019          11.8                13.1       24.9



     As of January 31, 2019        11.9                13.8       25.7



     As of October 31, 2018        10.0                11.2       21.2



     As of July 31, 2018            9.8                11.2       21.0



     As of April 30, 2018           9.6                10.8       20.4



     As of January 31, 2018         9.6                11.0       20.6



                            (1) Includes $550 million of
                             Remaining Performance Obligation
                             related to the Tableau business
                             combination in August 2019.

Unearned Revenue

Unearned revenue represents amounts that have been invoiced in advance of revenue recognition and is recognized as revenue when transfer of control to customers has occurred or services have been provided. The change in unearned revenue was as follows (in millions):


                                         Three Months Ended October 31,               Nine Months Ended October 31,


                                 2019                      2018                  2019          2018


     Unearned revenue,
      beginning of period             $
        7,142                       $
         5,883                 $
              8,564 $
     6,995


     Billings and other*        3,886                     2,870                 9,996         7,956


     Contribution from
      contract asset               61                        11                   112            36


     Revenue recognized
      ratably over time       (4,047)                  (3,169)             (11,270)      (9,093)


     Revenue recognized over
      time as delivered         (184)                    (161)                (530)        (460)


     Revenue recognized at a
      point in time             (282)                     (62)                (447)        (126)


     Unearned revenue from
      business combinations       282                         4                   433            68


     Unearned revenue, end of
      period                          $
        6,858                       $
         5,376                 $
              6,858 $
     5,376



                            *Other includes, for
                             example, the impact of
                             foreign currency
                             translation

Disaggregation of Revenue
Subscription and Support Revenue by the Company's service offerings
Subscription and support revenues consisted of the following (in millions):


                            Three Months Ended October 31,           Nine Months Ended October 31,


                    2019                     2018               2019      2018


     Sales Cloud         $
       1,168                        $
     1,020              $
              3,371 $
     2,989


     Service Cloud 1,140                      917              3,247     2,657


     Salesforce
      Platform and
      Other        1,287                      742              3,041     2,029


     Marketing and
      Commerce
      Cloud          644                      489              1,821     1,363


                         $
       4,239                        $
     3,168             $
              11,480 $
     9,038

The above subscription and support revenue includes approximately $308 million of revenue contributed from the acquisition of Tableau for the period, reflected in Salesforce Platform and Other.

Total Revenue by Geographic Locations

Revenues by geographical region consisted of the following (in millions):


                          Three Months Ended October 31,               Nine Months Ended October 31,


                  2019                        2018                2019           2018


     Americas          $
       3,216                            $
     2,425                   $
              8,649      $
     6,864


     Europe        880                         641               2,421          1,876


     Asia Pacific  417                         326               1,177            939


                       $
       4,513                            $
     3,392                  $
              12,247      $
     9,679




                          Three Months Ended October 31,               Nine Months Ended October 31,


                  2019                        2018                2019           2018


     Americas       71                                    71                      71                        71
                     %                                    %                      %                        %


     Europe         20                                    19                      20                        19


     Asia Pacific    9                                    10                       9                        10


                   100                                   100                     100                       100
                     %                                    %                      %                        %

Constant Currency Growth Rates

The Company presents constant currency information to provide a framework for assessing how the Company's underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted into United States dollars at the weighted average exchange rate for the quarter being compared to for growth rate calculations presented, rather than the actual exchange rates in effect during that period.

Revenue constant currency growth rates were as follows:


                   
          
              Three Months Ended     
           
              Three Months Ended     
          
              Three Months Ended
                        
           October 31, 2019                  
             July 31, 2019                  
           October 31, 2018
                     
          compared to Three Months          
           compared to Three Months          
          compared to Three Months
                      
          Ended October 31, 2018             
            Ended July 31, 2018             
          Ended October 31, 2017



     Americas                                          33%                                       20%                                      25%



     Europe                                            42%                                       30%                                      31%



     Asia Pacific                                      28%                                       27%                                      26%



     Total growth                                      34%                                       23%                                      26%

The Company presents constant currency information for current remaining performance obligation to provide a framework for assessing how the Company's underlying business performed excluding the effects of foreign currency rate fluctuations. To present the information, the Company converted the current remaining performance obligation balances in local currencies in previous comparable periods using the United States dollar currency exchange rate as of the most recent balance sheet date.

Current remaining performance obligation constant currency growth rates were as follows:


                   
         
           October 31, 2019          July 31, 2019
                       
          compared to           
      compared to
                     
         October 31, 2018        
      July 31, 2018



     Total growth                             28%                   25%

Supplemental Strategic Investment Information
Gains on strategic investments, net

All fair value adjustments of the Company's publicly traded and privately held equity investments are recorded through the statement of operations. Therefore, the Company anticipates additional volatility to the Company's statements of operations in future periods, due to changes in market prices of the Company's investments in publicly held equity investments and the valuation and timing of observable price changes and impairments of the Company's investments in privately held securities. These changes could be material based on market conditions and events. The results for the current fiscal period are not indicative of the results to be expected for any subsequent quarter or fiscal year.

Gains and losses recognized on strategic investments were as follows (in millions):


                                                                                                Three Months Ended October 31,              Nine Months Ended October 31,


                                                                                     2019                           2018               2019             2018



     Unrealized gains (losses) recognized on publicly traded equity securities, net      $
            (84)                       $
        (14)                   $
              132   $
       262



     Unrealized gains recognized on privately held equity securities, net             77                             18                199               99



     Realized gains on sales of equity securities, net                                14                             59                 76               68



     Losses on debt securities, net                                                  (1)                             0               (11)            (12)



     Gains on strategic investments, net                                                    $
            6                          $
        63                    $
              396   $
       417

Supplemental Debt Information

The carrying values of the Company's borrowings were as follows (in millions):


            
              
               Instrument   
       
               Date of issuance              Maturity date October 31, 2019          January 31, 2019



     2021 Term Loan                          
       May 2018                       
     May 2021                           150(1)                           $
         499



     2023 Senior Notes                       
       April 2018                     
     April 2023                            994                                993



     2028 Senior Notes                       
       April 2018                     
     April 2028                          1,489                              1,488



     Loan assumed on 50 Fremont              
       February 2015                  
     June 2023                             194                                196



     Total carrying value of debt                                                                                     2,827                              3,176



     Less current portion of debt                                                                                       (3)                                (3)



     Total noncurrent debt                                                                                                  $
     2,824                             $
     3,173



               (1) The Company repaid $200
                million and $150 million of the
                2021 Term Loan in June 2019 and
                October 2019, respectively. In
                November 2019, the Company
                repaid the remaining $150
                million of the 2021 Term Loan.



       
                salesforce.com, inc.



       
                GAAP Results Reconciled to non-GAAP Results



       The following table reflects selected GAAP results reconciled to non-GAAP results.



       (in millions, except per share data)



       (Unaudited)




                                                                                                      Three Months Ended October 31,               Nine Months Ended October 31,


                                                                                           2019                         2018                  2019            2018



       
                
                  Non-GAAP gross profit

    ---


       GAAP gross profit                                                                       $
           3,379                       $
         2,503                   $
              9,232 $
        7,174



       Plus:



       Amortization of purchased intangibles (1)                                           157                           62                   280             153



       Stock-based expense (2)                                                              54                           42                   143             119



       Non-GAAP gross profit                                                                   $
           3,590                       $
         2,607                   $
              9,655 $
        7,446



       
                
                  Non-GAAP operating expenses

    ---


       GAAP operating expenses                                                                 $
           3,314                       $
         2,411                   $
              8,899 $
        6,776



       Less:



       Amortization of purchased intangibles (1)                                           109                           67                   242             164



       Stock-based expense (2)                                                             489                          309                 1,131             835



       Non-GAAP operating expenses                                                             $
           2,716                       $
         2,035                   $
              7,526 $
        5,777



       
                
                  Non-GAAP income from operations

    ---


       GAAP income from operations                                                                $
           65                          $
         92                     $
              333   $
        398



       Plus:



       Amortization of purchased intangibles (1)                                           266                          129                   522             317



       Stock-based expense (2)                                                             543                          351                 1,274             954



       Non-GAAP income from operations                                                           $
           874                         $
         572                   $
              2,129 $
        1,669



       
                
                  Non-GAAP non-operating income (loss) (3)

    ---


       GAAP non-operating income (loss)                                                          $
           (1)                         $
         36                     $
              377   $
        346



       Plus:



       Amortization of debt discount, net                                                    0                            0                     0               4



       Non-GAAP non-operating income (loss)                                                      $
           (1)                         $
         36                     $
              377   $
        350



       
                
                  Non-GAAP net income

    ---


       GAAP net income (loss)                                                                  $
           (109)                        $
         105                     $
              374   $
        748



       Plus:



       Amortization of purchased intangibles (1)                                           266                          129                   522             317



       Stock-based expense (2)                                                             543                          351                 1,274             954



       Amortization of debt discount, net                                                    0                            0                     0               4



       Less:



       Income tax effects and adjustments                                                 (23)                       (108)                (228)          (438)



       Non-GAAP net income                                                                       $
           677                         $
         477                   $
              1,942 $
        1,585

                                                                                                                                                                                           ===


                                                                                    Three Months Ended October 31,              Nine Months Ended October 31,


                                                                          2019                         2018                2019             2018



       
                
                  Non-GAAP diluted earnings per share

    ---


       GAAP diluted net income (loss) per share                               $
          (0.12)                      $
        0.13                    $
              0.45  $
      0.97



       Plus:



       Amortization of purchased intangibles                             0.30                         0.17                0.63             0.41



       Stock-based expense                                               0.60                         0.45                1.54             1.23



       Amortization of debt discount, net                                0.00                         0.00                0.00             0.01



       Less:



       Income tax effects and adjustments                              (0.03)                      (0.14)             (0.28)          (0.57)



       Non-GAAP diluted earnings per share                                      $
          0.75                       $
        0.61                    $
              2.34  $
      2.05



       Shares used in computing Non-GAAP diluted net income per share     898                          785                 829              772

Reported GAAP loss per share was calculated using the basic share count. Non-GAAP diluted earnings per share was calculated using the diluted share count which includes approximately 19 million shares of dilutive securities related to employee stock awards.



     1)  Amortization of purchased intangibles were as follows:




                                                                                               Three Months Ended October 31,                   Nine Months Ended October 31,


                                                                               2019                             2018                       2019       2018



     Cost of revenues                                                                $
              157                                  $
       62                $
              280 $
        153



     Marketing and sales                                                       109                               67                        242        164


                                                                                      $
              266                                 $
       129                $
              522 $
        317

                                                                                                                                                                                 ===




     2)  Stock-based expense was as follows:




                                                                                               Three Months Ended October 31,                   Nine Months Ended October 31,


                                                                               2019                             2018                       2019       2018



     Cost of revenues                                                                 $
              54                                  $
       42                $
              143 $
        119



     Research and development                                                  169                               81                        348        228



     Marketing and sales                                                       249                              180                        625        474



     General and administrative                                                 71                               48                        158        133


                                                                                      $
              543                                 $
       351              $
              1,274 $
        954

                                                                                                                                                                                 ===




     3)  GAAP non-operating income consists of investment income, interest expense, gains on strategic investments, net and other income.



     
                salesforce.com, inc.



     
                Computation of Basic and Diluted GAAP and non-GAAP Net Income (Loss) Per Share



     (in millions, except per share data)



     (Unaudited)




                                                                                                             Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                  2019                          2018               2019            2018



     
                GAAP Basic Net Income (Loss) Per Share



     Net income (loss)                                                                                 $
           (109)                       $
       105                     $
              374   $
      748



     Basic net income (loss) per share                                                                $
           (0.12)                      $
       0.14                    $
              0.46  $
      1.00



     Shares used in computing basic net income (loss) per share                                   879                           760                809             746




                                                                                                             Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                  2019                          2018               2019            2018



     
                Non-GAAP Basic Net Income Per Share



     Non-GAAP net income                                                                                 $
           677                        $
       477                   $
              1,942 $
      1,585



     Basic Non-GAAP net income per share                                                                $
           0.77                       $
       0.63                    $
              2.40  $
      2.12



     Shares used in computing basic Non-GAAP net income per share                                 879                           760                809             746




                                                                                                             Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                  2019                          2018               2019            2018



     
                GAAP Diluted Net Income (Loss) Per Share



     Net income (loss)                                                                                 $
           (109)                       $
       105                     $
              374   $
      748



     Diluted net income (loss) per share                                                              $
           (0.12)                      $
       0.13                    $
              0.45  $
      0.97



     Shares used in computing diluted net income (loss) per share                                 879                           785                829             772




                                                                                                             Three Months Ended October 31,             Nine Months Ended October 31,


                                                                                                  2019                          2018               2019            2018



     
                Non-GAAP Diluted Net Income Per Share



     Non-GAAP net income                                                                                 $
           677                        $
       477                   $
              1,942 $
      1,585



     Diluted Non-GAAP net income per share                                                              $
           0.75                       $
       0.61                    $
              2.34  $
      2.05



     Shares used in computing diluted Non-GAAP net income per share                               898                           785                829             772

Non-GAAP Financial Measures: This press release includes information about non-GAAP diluted earnings per share, non-GAAP tax rates and constant currency revenue and constant currency current remaining performance obligation growth rates (collectively the "non-GAAP financial measures"). These non-GAAP financial measures are measurements of financial performance that are not prepared in accordance with U.S. generally accepted accounting principles and computational methods may differ from those used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the company's consolidated financial statements prepared in accordance with GAAP. Management uses both GAAP and non-GAAP measures when planning, monitoring and evaluating the company's performance.

The primary purpose of using non-GAAP measures is to provide supplemental information that may prove useful to investors and to enable investors to evaluate the company's results in the same way management does. Management believes that supplementing GAAP disclosure with non-GAAP disclosure provides investors with a more complete view of the company's operational performance and allows for meaningful period-to-period comparisons and analysis of trends in the company's business. Further, to the extent that other companies use similar methods in calculating non-GAAP measures, the provision of supplemental non-GAAP information can allow for a comparison of the company's relative performance against other companies that also report non-GAAP operating results.

Non-GAAP diluted earnings per share excludes, to the extent applicable, the impact of the following items: stock-based compensation, amortization of acquisition-related intangibles, and previously the net amortization of debt discount on the company's convertible senior notes, as well as income tax adjustments. These items are excluded because the decisions that give rise to them are not made to increase revenue in a particular period, but instead for the company's long-term benefit over multiple periods.

Specifically, management is excluding the following items from its non-GAAP earnings per share, as applicable, for the periods presented in the Q3 FY20 financial statements and for its non-GAAP estimates for Q4 and FY20:

    --  Stock-Based Expenses: The company's compensation strategy includes the
        use of stock-based compensation to attract and retain employees and
        executives. It is principally aimed at aligning their interests with
        those of our stockholders and at long-term employee retention, rather
        than to motivate or reward operational performance for any particular
        period. Thus, stock-based compensation expense varies for reasons that
        are generally unrelated to operational decisions and performance in any
        particular period.
    --  Amortization of Purchased Intangibles: The company views amortization of
        acquisition-related intangible assets, such as the amortization of the
        cost associated with an acquired company's research and development
        efforts, trade names, customer lists and customer relationships, and in
        some cases, acquired lease intangibles, as items arising from
        pre-acquisition activities determined at the time of an acquisition.
        While these intangible assets are continually evaluated for impairment,
        amortization of the cost of purchased intangibles is a static expense,
        which is not typically affected by operations during any particular
        period. Although we exclude the amortization of purchased intangibles
        from these non-GAAP measures, management believes that it is important
        for investors to understand that such intangible assets were recorded as
        part of purchase accounting and contribute to revenue generation.
    --  Gains on Strategic Investments, net: Upon the adoption of Accounting
        Standards Update 2016-01 on February 1, 2018, the company is required to
        record all fair value adjustments to its equity securities held within
        the strategic investment portfolio through the statement of operations.
        As it is not possible to forecast future gains and losses, the company
        assumes no change to the value of its strategic investment portfolio in
        its GAAP and non-GAAP estimates for future periods.
    --  Income Tax Effects and Adjustments: The company utilizes a fixed
        long-term projected non-GAAP tax rate in order to provide better
        consistency across the interim reporting periods by eliminating the
        effects of items such as changes in the tax valuation allowance and tax
        effects of acquisition-related costs, since each of these can vary in
        size and frequency. When projecting this long-term rate, the company
        evaluated a three-year financial projection that excludes the direct
        impact of the following non-cash items: stock-based expenses and the
        amortization of purchased intangibles. The projected rate also assumes
        no new acquisitions in the three-year period, and considers other
        factors including the company's expected tax structure, its tax
        positions in various jurisdictions and key legislation in major
        jurisdictions where the company operates. For fiscal 2020, the company
        uses a projected non-GAAP tax rate of 22.5%, which reflects currently
        available information, as well as other factors and assumptions. The
        non-GAAP tax rate could be subject to change for a variety of reasons,
        including the rapidly evolving global tax environment, significant
        changes in the company's geographic earnings mix due to acquisition
        activity, or other changes to the company's strategy or business
        operations. The company will re-evaluate its long-term rate as
        appropriate.

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SOURCE Salesforce