Jul 23, 2024   SOURCE: PR NewsWire

Setuply Unveils AI-Powered Native Case Management Solution to Elevate Client Experience

Setuply, Inc., an AI-powered client onboarding and lifecycle management platform for B2B solution providers, is thrilled to announce the addition of advanced case management to its holistic platform. This natively built feature seamlessly interacts with project management, data staging, user portals, PSA, and other core components, further expanding Setuply's comprehensive solution.

PORTSMOUTH, N.H., July 23, 2024 /PRNewswire-PRWeb/ -- Setuply, Inc., an AI-powered client onboarding and lifecycle management platform for B2B solution providers, is thrilled to announce the addition of advanced case management to its holistic platform. This natively built feature seamlessly interacts with project management, data staging, user portals, PSA, and other core components, further expanding Setuply's comprehensive solution.

"Our native case management revolutionizes client communication," said Dmitry Korsunsky, Chief Information and Security Officer at Setuply. "By integrating client interactions into a single platform, we ensure users can manage communications efficiently and transparently. This enhances responsiveness and accountability, builds trust with stakeholders through full transparency, and elevates the client experience by providing real-time updates and comprehensive visibility into every interaction."

Key Benefits of Setuply's Case Management System:

    --  AI Integration: AI simplifies the search and summarization of case
        information, significantly reducing the time teams spend reviewing case
        histories. This ensures that team members are promptly informed of
        relevant details, leading to quicker resolutions and enhanced
        responsiveness.

    --  Seamless Case and Project Management: Workflow integration includes time
        and stage-based actions and dependencies, allowing for escalation and
        automatic assignment to different team members. Cases are managed
        efficiently and assigned to the right stakeholders at the right time,
        enhancing overall operational efficiency.

    --  Built-in Case Routing and Customizable Workflows: Links cases to
        specific tasks and addresses client questions and action items by
        routing cases between teams for onboarding, support, development, and
        sales. This allows for efficient management of cases, leading to quicker
        resolutions and improved client satisfaction.

    --  Notifications: Tracks cases through notifications of real-time comments
        and status changes. Ability to set up customizable notification formats
        and powerful email templates to deliver consistent and effective
        communications, ensuring that all team members and stakeholders are
        informed promptly.

Setuply's case management enables businesses to manage cases and questions that arise during the onboarding process with unparalleled efficiency. This integrated solution ensures that interactions are promptly addressed, fully visible, and easily trackable, preventing issues from going unanswered or overlooked. Centralizing case management within the platform allows teams to collaborate more effectively, leading to quicker resolutions and higher client satisfaction. This seamless approach ensures that the onboarding process and beyond is transparent and efficient, benefiting the business and its clients. The case management feature can function as a standalone solution or as an integrated part of the overall platform.

About Setuply

Setuply provides a comprehensive AI-powered platform for B2B solution providers seeking complete control over client onboarding and lifecycle management experience. With Setuply's global B2B SaaS, enterprise solution providers can drive long-term success by making the client implementation process more predictable, ensuring client satisfaction while safeguarding their data, and finding more time to focus on growth and profitability.

Headquartered in Portsmouth, NH, Setuply combines industry experience and technology expertise to build advanced, scalable solutions. For more information, please visit Setuply's website or connect with us via LinkedIn, X, or Instagram.

Media Contact

Melissa Duggan, Setuply, Inc., 1 2073059387, media@setuply.com, https://www.setuply.com/

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SOURCE Setuply, Inc.